Roanoke City Public Schools values open communication and is committed to hearing the views of employees, students, parents, guardians, and the citizens of the City of Roanoke. The RCPS Community Feedback System supports asking questions, making suggestions, offering compliments, and reporting concerns.

The citizens of Roanoke have entrusted the education of their children to the Roanoke City School Board. As stewards of that trust, the School Board relies heavily upon the input received.

This Community Feedback System will:

• Facilitate sharing of positive and negative feedback, the related details, expectations, and provide a means for two-way communication even if the submitter wishes to remain anonymous.
• Track to ensure an initial response within three business days.
• Allow for the storage, tracking, categorizing, and analyzing of feedback received, including the type of feedback, response time, resolutions, and identification of trends in feedback.
• Allow the School Board to remain informed regarding the status of the community members' feedback.

Thank you in advance for your interest, feedback, and support of Roanoke City Public Schools.

Confidentiality

RCPS is committed to safeguarding the confidentiality of students and employees in accordance with School Board Policy and State/Federal Law. The Community Feedback System securely receives reports that protects the confidentiality of the reporter and the tracking and development of appropriate responses which may include Superintendent’s Working Papers. Aggregate data from the Community Feedback System will be reported to the School Board at least quarterly.