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Sunrise Senior Living is committed to practicing the highest standards of conduct and integrity each and every day. This includes acting legally, ethically, and respectfully in our relationships with residents and their families, business associates, and with other Sunrise team members. Such standards are outlined in the Sunrise Code of Conduct and Integrity.
If you have an issue or concern involving resident care, employee relations, policy compliance or business ethics that you believe violates Sunrise's Code of Conduct & Integrity, please contact the community's management - such as a supervisor, department head or Executive Director - immediately. Sunrise's Open Door Policy allows the freedom to approach any member of management with a question or concern, and prohibits retaliation against anyone for raising, or helping to address, conduct and integrity concerns.
Most concerns can be resolved by a supervisor, department head and Executive Director. If you are not able to work with these community leaders to resolve your concerns, the next step is to reach out to the area's Director of Operations, Regional Director of Human Resources or Regional Vice President. You can obtain contact information from the community management.
If you have contacted community, area, and regional leadership and your issue could not be resolved, or if you prefer to remain anonymous or do not wish to deal directly with the community you may contact EthicsPoint online or by phone to file a report for investigation and resolution. Please note that all reports submitted through EthicsPoint are confidential.
How to Report
You may use the following methods to submit a report:
  • Select the "File a Report" link at the left side of this web page, or
    Call the Sunrise Ethics Hotline (24 hours a day - 7 days a week):

  • U.S. and Canada: 1-888-310-6744

  • U.K.: 080 00 328483