6 things you need to know about the hotline
What is the hotline?
This hotline is a confidential channel through which you can ask questions and raise concerns about ethics, compliance or Lowe’s Code of Business Conduct and Ethics.
Who administers the hotline?
The hotline is administered by an independent company (NAVEX), is available 24 hours a day, seven days a week, and can accommodate calls in more than 75 languages. You can contact the hotline anonymously from most locations.
Who else can I speak to?
Lowe's encourages speaking up to the channel you are the most comfortable, such as making use of the Open Door Program or reaching out to Lowe’s Corporate Compliance and Ethics at Compliance@lowes.com.
What happens after I contact the hotline?
Once you submit a question or concern via phone or web, you will receive a report key and password which can be used to follow up on your submission. Then, an electronic summary is sent to Lowe’s Corporate Compliance and Ethics for review and determination of further action.
What is Lowe's stance on retaliation?
Lowe’s does not tolerate retaliation. The company seeks to provide a safe, healthy and productive workplace for employees and business partners who assist us in business operations. Every report of retaliation is taken seriously.
Are reports to the hotline secure and confidential?
Yes. Reports to the hotline are both secure and confidential.