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FAQs/Commonly Asked Questions

Why has Eisai contracted with EthicsPoint for asking questions or reporting of concerns?

EthicsPoint is an independent company that provides secure, confidential telephone and web-based systems for use by those who wish to ask a question or report a concern regarding business conduct. Eisai is one of many companies that contracts with EthicsPoint for this service in the event you feel more comfortable speaking to a third-party. EthicsPoint also is available 24 hours a day and allows for individuals to ask questions or report concerns anonymously.

What is EthicsPoint's role?

EthicsPoint's responsibilities are to:

  • Provide confidential telephone and web-based options for individuals to ask questions or state concerns about Eisai’s business conduct
  • Protect the identity of individuals who wish to remain anonymous
  • Provide translation services for those who wish to ask or report in languages other than English
  • Transmit information about the question or concern to Eisai’s Ethics & Compliance Department so the company can provide an appropriate response or initiate an investigation
  • Allow Eisai to communicate with an anonymous individual by serving as an intermediary which can relay follow-up questions and answers, as well as information about the resolution of the question or case.

It is not EthicsPoint's role to take action to address the question or concern, only to transmit the concern to the Eisai’s Ethics & Compliance Department.

What if this is an emergency?

Concerns about an immediate threat of physical harm or damage to property should not be reported to EthicsPoint. If you require emergency assistance, please contact your local emergency services.

Should I raise my question or concern through EthicsPoint or my Eisai manager or human resources representative?

First consider whether you are comfortable raising your question or concern directly, such as to your manager, your manager’s supervisor, or to someone else in your department. Individuals within the company have indicated that, while sometimes challenging, directly addressing issues and or concerns with those involved can be very effective. If you are uncomfortable asking your question or reporting your concern, if you do not know whom to contact, if you believe your question or concern has not been satisfactorily addressed, or if you wish to remain anonymous, please proceed with utilizing EthicsPoint.

How can I ask my question or report my concern to EthicsPoint?

If you wish to ask a question or report a concern, you may complete the online form, or you may speak with a specialist in the EthicsPoint's call center, which answers calls to the Eisai Integrity Line. Regardless of which option you select, you will have the option to remain anonymous, if you so choose.

Should I identify myself?

If you choose to identify yourself in asking a question or reporting your concern, Eisai will make every reasonable effort to hold your name in confidence. Sometimes investigations can be more quickly and effectively completed when the reporter is identified because it allows Eisai's investigator to follow up directly with the individual.

May I report my concern anonymously?

In all countries except those which prohibit anonymous reporting, you may ask a question or report your concern anonymously by using either the web-based form or the Eisai Integrity Line, which is operated by EthicsPoint. If you choose to ask your question or make your report anonymously, you will be provided with a submission key and asked to create a password. You will need to retain these to return to the submission you previously submitted. When you check back, you can monitor the progress on your submission and add additional information, if necessary. This will also allow Eisai to ask follow-up questions, while protecting your anonymity. If you choose to report anonymously, please take care not to report information that may personally identify you, such as:

  • Your reporting relationship to others in the company
  • Your physical work location

How does EthicsPoint maintain confidentiality?

EthicsPoint does not trace phone calls or use Caller Identification. In addition, EthicsPoint does not generate or maintain internal connection logs containing Internet Protocol (IP) addresses, so no information linking your computer to EthicsPoint would be available if you choose to make a report online. Reports from your computer would come through a secure Internet portal which does not trace or show user screen names.

How can I monitor progress on my question or concern?

At the end of your telephone call or web-based report, EthicsPoint will provide you with a report key and ask you to create a password. You will be asked to telephone Eisai’s Compliance & Ethics Hotline, operated by EthicsPoint, or visit the EthicsPoint website seven-ten business days after you make your initial report. At that time, you can monitor progress on your report and learn whether any additional information is needed from you to address your concern.

What should I do if I lose my Report Key or password?

Because of the high level of confidentiality that is maintained for reports, if you lose your report key or password, you will be required to file a new report. You can mention in the new report that this matter relates to another report you supplied earlier.

How does Eisai investigate concerns?

EthicsPoint notifies Eisai’s Ethics & Compliance Department when a concern is received. Eisai then commences an appropriate investigation, using internal or external resources with expertise in conducting investigations. The information in your report is shared with appropriate investigation team members, and the concern is investigated promptly and discreetly. You are able to monitor status of the investigation by contacting the Eisai Compliance & Ethics Hotline, or by clicking the Follow Up link on the website.

Where do these reports go? Who can access them?

Reports are entered directly on the EthicsPoint secure server to prevent any possible breech in security. EthicsPoint makes these reports available only to specific individuals within Eisai’s Ethics & Compliance Department who are charged with evaluating the type of violation and location of the incident and ensuring that an appropriate investigation is conducted. Individuals receiving these report recipients have had training in keeping these reports in the utmost confidence.

What if I face retaliation?

Eisai strictly forbids any retaliation against any person who reports a concern. Complaints made in good faith will not expose you to any sanctions, regardless of whether the underlying facts prove to be correct or result in any corrective action. If you believe you have faced retaliation of any kind, please report it so that Eisai can investigate.

Does management really want me to ask questions or report any concerns?

They certainly do. In fact, they need you to ask questions or report concerns. Your willingness to reach out translates into an opportunity for the company to be better. Asking a question or reporting a concern can minimize the potential negative impact on the company and our customers, and, most importantly, help to alleviate a challenge you might be facing. Also, offering input may help identify issues that can improve corporate culture and the company’s overall performance. You have the obligation to speak up. Please do not assume that someone else is going to ask the question or raise the concern. Unless you speak up, the company may not have the chance to provide clarity or investigate and address the situation.