ATTENTION!
This webpage is hosted on NAVEX Global's secure servers and is not part of the Gemological Institute of America website or intranet.

HOW TO REPORT A CONCERN

If you are a GIA Employee:

  1. Talk with your manager
  2. Talk to HR, Legal, Compliance, or other management personnel
  3. Email your concern to compliance@gia.edu
  4. Contact NAVEX (can be done anonymously):
    GIA has selected the globally-respected firm, NAVEX to provide our employees with an easy and confidential way to raise their concerns. When you utilize NAVEX, they will provide GIA with information about your concern, so that GIA may thoroughly investigate it. You can access NAVEX online or by phone. Either way, you may choose to remain anonymous, in which case NAVEX would not provide GIA with any identifying information about you. You will receive a report key and password that will allow you to continue to communicate with GIA anonymously.

If you are a GIA student:

  1. Contact the Office of the Dean by calling +1 760 603 4093 or emailing deanstudents@gia.edu
  2. If your concern involves issues of sexual harassment, discrimination, or assault, you may also contact GIA’s Title IX Coordinator at +1 760 603 4000 ext 7776 or titleixcoordinator@gia.edu
  3. Email your concern to compliance@gia.edu
  4. Contact NAVEX (can be done anonymously):
    GIA has selected the globally-respected firm, NAVEX to provide our students with an easy and confidential way to raise their concerns. When you utilize NAVEX, they will provide GIA with information about your concern, so that GIA may thoroughly investigate it. You can access NAVEX online or by phone. Either way, you may choose to remain anonymous, in which case NAVEX would not provide GIA with any identifying information about you. You will receive a report key and password that will allow you to continue to communicate with GIA anonymously.

If you are a GIA customer, vendor, or member of the general public:

  1. Email your concern to compliance@gia.edu
  2. Contact NAVEX (can be done anonymously):
    GIA has selected the globally-respected firm, NAVEX to provide our customers, vendors, and members of the general public with an easy and confidential way to raise their concerns. When you utilize NAVEX, they will provide GIA with information about your concern, so that GIA may thoroughly investigate it. You can access NAVEX online or by phone. Either way, you may choose to remain anonymous, in which case NAVEX would not provide GIA with any identifying information about you. You will receive a report key and password that will allow you to continue to communicate with GIA anonymously.

This is Not an Emergency Service

Do not use these reporting methods to report events presenting an immediate threat to life or property or other emergency. Reports submitted through this service may not receive an immediate response.

If you require emergency assistance, please call your local emergency assistance service or GIA’s Security Service at +1 760 603 4031.

Confidentiality

All reports will be handled as promptly and discreetly as possible, with facts made available only to those requiring the information in order to investigate and resolve the matter. GIA is committed to safeguarding the confidentiality of individuals who submit reports. However, due to the nature of certain claims, GIA’s available options and actions may be limited if the individual does not wish to make his or her identity known.

No Retaliation

GIA policy prohibits retaliation against anyone for reporting or inquiring about potential breaches of GIA policies or for seeking guidance on how to handle suspected breaches.

When to Expect a Response

All reports will be carefully reviewed by GIA. We encourage anyone making a report online to return to the NavEx web site within 3-5 business days of filing a report (using the Report Key assigned by NAVEX at the time of submission and your private password), as GIA may have information regarding your concern, or may require further information from you in order to proceed with an investigation.