Frequently Asked Questions
- When you submit a report, OHSU will offer you (and any other impacted people) resources and the option to pursue the complaint.
- Please provide as much detail as you are able to identify the people involved and the nature of the conduct. It is helpful to include:
- Dates
- Times
- Locations
- Upload documents (screenshots, photos, emails) to provide context and evidence when possible.
- Administrators respect the sensitivity and privacy of your information and share it with others only on a need-to-know basis.
- Monitor your report.
- If you provide an email address, you will be sent an email when new follow-up questions or comments are posted to your report.
- If you choose to remain anonymous, you can still provide an email address. OHSU will not have access to your email address.
- If you choose to remain anonymous and do not provide an email address, you need to log into the EthicsPoint system on a regular basis to review any updates or questions.
- For each report you will receive a report key and choose your own password. You will need both your report key and password to log into your report and view questions or comments. Your password cannot be reset.
If you are at OHSU (Marquam Hill or South Waterfront campus), please contact OHSU Public Safety at Emergency phone: 503 494-4444 or non-Emergency phone: 503 494-7744.
If you are at the Oregon National Primate Research Center (ONPRC), call 503 690-7777.
You may also call 911 in the event of an emergency.
If you are in crisis, call a crisis line:
- Multnomah County Crisis Line: Call 503-988-4888 (24/7)
- National Suicide Prevention Lifeline: Call or text 988 (24/7)
OHSU offers several confidential options for support:
- The Confidential Advocacy Program (CAP) offers live, confidential support 24/7. They support OHSU employees, learners and volunteers who experience any form of sexual misconduct or interpersonal violence at OHSU or outside of OHSU. CAP also supports OHSU members who experience discrimination, harassment or retaliation related to their OHSU education or employment.
- The OHSU Ombuds offers safe and confidential support to all OHSU members. They focus on people experiencing problems or conflicts related to their role at OHSU. This includes acts of discrimination and harassment. The OHSU Ombuds is not a mandatory reporter. This means you can have an off-the-record conversation about your situation to explore your options before taking any formal actions.
- The Employee Assistance Program offers confidential, professional support for employees who are eligible for benefits and their dependents. This program is free, regardless of the medical plan you choose.
OHSU offers several wellness resources including:
- School of Medicine Resident and Faculty Wellness Program: Residents, fellows and School of Medicine and School of Dentistry faculty can get free, confidential professional services.
- Student Health and Wellness offers a full range of primary care, behavioral health, integrative medicine and wellness services for OHSU learners based on the Portland campus.
OHSU also offers racial trauma resources to faculty, staff and learners who have experienced racial trauma.
After you submit a report, you will be given report key. If you provided an email address you will also receive a confirmation email. Then the appropriate department will review your report to determine next steps. The department may follow up with you if they need more information.
If you provided contact information, someone will reach out to you directly. If you reported anonymously and provided an email address, you will receive an email when a new follow-up is posted asking you to log into your report. If you did not provide an email address, please log into your report regularly.
You will need both your report key and password to log into your report and view questions or comments. Your password cannot be reset.
You do not have to meet with OHSU and can choose whether or not to participate in an investigation or other process. If you choose not to participate in an investigation, OHSU may still provide information and connect you with support resources.
OHSU respects the privacy concerns of those who may be the subject of, or witness to, incidents reportable under OHSU policies. OHSU also has obligations to keep the OHSU community safe and to address incidents of policy and Code of Conduct violations, including those related to general safety, violence in the workplace, discrimination and harassment.
No, filing a report does not mean it will result in a full investigation. At a minimum, a report means impacted people are contacted. Support resources are also offered, as appropriate.
When it comes to discriminatory misconduct:
- All employees, except for confidential resources, are required to report instances of discrimination and harassment that they observe or are told about. This means that employees who observe or receive a report of discrimination or harassment should report the name, date, time, location, and description of the incident and involved parties to the Integrity Helpline or the OCIC Office.
- Students are encouraged, but not required, to report discriminatory misconduct.
- All OHSU members are encouraged to report discriminatory misconduct they experience.
- See OHSU's Discrimination, Harassment and Retaliation policy for more detail.
OHSU employees should also report general workplace conduct and integrity concerns as detailed in the OHSU Code of Conduct.
We respect your choice to remain anonymous. The easiest way to monitor your report is to include your email address, which goes to NAVEX. OHSU will never see it, and you will get an email every time an update is posted to your report. Keep your report key and password safe. These cannot be reset. If you do not have them, you will not be able to log back into your report.
These reporting tips will help us respond to your report:
- Provide enough detail to identify the people involved and the nature of the conduct.
- Upload documents (screenshots, photos, emails) to provide context and evidence whenever possible.
- Monitor your report. If you provide an email address, you will receive an email when new follow-up questions or comments are posted to your report.
- If you submitted your report anonymously and did not provide an email address, you will need to log into the EthicsPoint system using your report key and password to see any updates or questions.
By policy, OHSU prohibits retaliation. Please report the concern immediately if you feel you have experienced any negative consequences for:
- Opposing a practice that is unlawful or that you reasonably believe is unlawful.
- Filing a report, serving as a witness, assisting someone with a report of unlawful activity, discrimination, harassment, or retaliation or participating in an investigation, proceeding or hearing related to unlawful activity or discrimination, harassment, or retaliation.
- Making a good faith report of an alleged violation of the Code of Conduct or OHSU’s policies and procedures.
- Serving as a witness or assisting someone with a report of an alleged violation of the Code of Conduct or OHSU’s policies or procedures or participating in an investigation of reported violations of the same.
- Participating in OHSU’s reasonable accommodation processes.
By web option:
You may file a written report via the OHSU Integrity Helpline in seven languages, including: English, Amharic, Croatian, Russian, Spanish, Thai or Vietnamese. Just use the language selector at the top right of the Helpline home page.
By phone option:
You may file a report or check on the status of a report you filed by phone in any language by calling the toll-free OHSU Helpline at (877) 733-8313. If you need a language other than English or Spanish, press 1 and tell the operator what language you need. The operator will connect you with a live interpreter.
The OHSU Patient Relations team provides patient advocacy, complaint management, crisis intervention, and ethics consultation without judgment or harassment.
Important Policy Definitions
Bullying can be harmful words or actions that humiliate, degrade, demean, intimidate, and/or threaten a person or people.
Learn more in OHSU’s bullying policy.
This type of domestic violence is abusive and controlling behavior in a romantic relationship. The abuse can be verbal, emotional, physical, sexual or any combination of these elements.
As with other kinds of sexual misconduct, dating violence can happen to anyone. If you are in this situation, you are not to blame.
Learn more in OHSU’s Discrimination Harassment and Retaliation Policy.
Discrimination is when someone treats people in unfair or harmful ways because they belong to, or appear to belong to, a protected group or category. Discrimination can be any behavior that affects employment, education or treatment or that creates a hostile environment.
Learn more in OHSU’s Discrimination Harassment and Retaliation Policy.
Conduct prohibited by OHSU’s Discrimination Harassment and Retaliation Policy includes:
- Discrimination
- Harassment
- Sexual harassment
- Sexual misconduct
- Sexual assault
- Domestic violence
- Dating violence
- Stalking
- Sexual exploitation
- Retaliation related to reports or investigations into above
Domestic violence is a pattern of behaviors used by one person to maintain power and control over another in a close or intimate relationship. The people may be married, living together or dating. They may be family members. Domestic violence is also called intimate partner violence, domestic abuse and relationship abuse.
Domestic violence can happen to people of any race, gender, age, religion or sexual orientation. The abuse may be physical, emotional, verbal, financial or spiritual. The abuser may physically harm the other person or cause fear to control their behavior.
Learn more in OHSU’s Discrimination Harassment and Retaliation Policy.
Harassment is a form of discrimination that targets one person. Harassment can be verbal, visual, physical or any other type of behavior that intimidates, threatens or creates a hostile environment.
Learn more in OHSU’s Discrimination Harassment and Retaliation Policy.
- Opposing a practice that you believe is against the law.
- Filing a report or participating in an investigation, proceeding or hearing relating to discrimination or harassment.
- Participating in OHSU’s reasonable accommodation processes.
- Engaging in activity otherwise protected by law or collective bargaining agreement. Examples include requesting leave or grieving a contract violation.
Protected characteristics include:
- Age
- Pregnancy
- Disability
- Race
- Religion
- Sex, gender identity, gender expression
- Marital status (including status as a single parent)
- Sexual orientation
- Military or Veteran’s status
- National origin
- Any other characteristic protected by state or federal law
A full list is available on page 2 of OHSU’s Discrimination, Harassment and Retaliation Policy.
Retaliation is a negative action taken against an OHSU member because they reported a concern, took part in a protected activity (see below) or were part of an investigation.
Retaliation is a serious offense that can result in disciplinary action. It is prohibited by both the Code of Conduct and OHSU’s Discrimination Harassment and Retaliation Policy.
Sexual harassment is unwelcome sexual advances, requests for sexual favors and other verbal or physical harassment related to sex.
Sexual harassment does not have to involve strictly sexual behavior. For example, repeated and offensive comments about women or any gender can be sexual harassment. Harassers can be of any gender. They can be supervisors, colleagues, peers or even patients.
Teasing and offhand comments are not usually covered under sexual harassment rules, but they can have lasting emotional effects.
Examples of sexual harassment:
- Frequent jokes or comments about sexual acts or sexual orientation.
- Requests for sexual favors, whether stated or implied.
- Making work or learning opportunities dependent on sexual favors.
- Unwelcome sexual advances.
- Unwanted physical contact or touching.
- Unwanted or sexually explicit texts, photos or emails.
- Talking about sexual acts, fantasies or stories. Learn more about prohibited sexual harassment in OHSU’s Discrimination Harassment and Retaliation Policy.
Sexual misconduct is any sexual behavior or contact without willing consent. It’s important to know that some types of sexual misconduct are crimes, including sexual assault and exploitation.
Learn more in OHSU’s Discrimination Harassment and Retaliation Policy.
Stalking is when someone continues to contact another person in ways they don’t want, even after they are told that the contact is not wanted.
Workplace violence includes:
- Assault
- Threats
- Bullying
- Hazing
- Stalking
- Domestic violence and/or dating violence
- Damaging property
- Targeting by activists/extremists or others at non-OHSU facilities (i.e., home harassment)
- Publication of personal information
- Communication about instances of workplace violence, with seeming approval from the speaker
- Communication about weapons that suggests violence
- Other behavior that would cause fear in a reasonable person
Learn more in OHSU’s workplace violence policy.