Compliance & Ethics Helpline

A site for Freddie Mac employees to ask questions, report possible misconduct, or make disclosures regarding conflicts of interest

Code of Conduct Policies Ethics Office
Note: This site is hosted on EthicsPoint’s secure servers and is not part of Freddie Mac's Web site or Intranet.
Do not provide Protected Personal Information such as SSN, DOB, Driver's License or Account Numbers.

Other Support Topics and Contacts

Freddie Mac Customer Support
  • Consumer, borrower and/or agent questions regarding loan modifications, mortgage help and properties
  • Servicer and/or Lender questions
1-800-Freddie (373-3343)
HomeSteps (Freddie Mac REO)
  • General Questions/Concerns about Freddie Mac-Owned Single-Family Homes (houses, condominiums, townhomes, etc.), investor purchases, rental program
1-800-972-7555
Fraud Hotline
  • Questions about or to refer possible Financial Instrument Fraud such as mortgage fraud
Privacy and Information Security
  • Suspected or Actual Instances of Unauthorized Disclosure or Theft of Confidential Information including Protected Personal Information (PPI)

Welcome to Freddie Mac’s Compliance & Ethics Helpline

Freddie Mac’s Helpline is a convenient way to:

The Helpline is hosted by a third party, EthicsPoint, to maintain confidentiality and anonymity when requested.

Contact the Helpline by phone or online:

  • Call toll free at 1-877-301-CODE (2633)
  • Click either the “Submit a Disclosure,” “Ask A Question,” or “Report Possible Misconduct” button above.

Commonly Asked Questions

• How do I ask a question or report potential misconduct using the Web site?
If you have a question, select ”Ask a Question“ from the Compliance & Ethics Helpline homepage and fill out the form on the following page.

If you are reporting potential misconduct, select “Report Possible Misconduct” from the Compliance & Ethics Helpline homepage and fill out the form on the following page.

Record the report key and password for your report.

Continued follow-up on a matter is particularly important for anonymous reports, where we have no other means to communicate with you, the reporter. If you have identified yourself by name, Corporate Compliance staff or a designated subject matter expert will contact you directly to discuss your concern and ask any additional questions we may have.

• What happens when I call the Compliance & Ethics Helpline phone number?
The Compliance & Ethics Helpline is administered by a third party, EthicsPoint, Inc. When you place a call to the Compliance & Ethics Helpline, the EthicsPoint call center specialist will capture your question or report, asking you to provide detailed information. You may choose to remain anonymous when speaking with the call center specialist; however, doing so may limit a full review of the matter. Therefore, you are encouraged to identify yourself. Also, in the event you are reporting misconduct, you should also be prepared, if you are willing, to provide the names of witnesses and potential victims of the alleged unethical conduct to increase the success of an investigation into your complaint.

The specialist will forward your question or report to Freddie Mac Corporate Compliance staff. The EthicsPoint call center specialist cannot provide you advice or resolve your issue over the phone. The call center specialist will provide you with a report key and password for you to access the “Follow up on Report” section on the Compliance & Ethics Helpline Web site, and check the status or resolution of the matter you reported. Please check back with the Compliance & Ethics Helpline to:
  • Check the accuracy of your report
  • View acknowledgement of your report
  • Find out if additional information is needed to process your question/concern
  • View status or updates to your investigation
  • Find out the resolution of your matter
Continued follow-up on a matter is particularly important for anonymous reports, where we have no other means to communicate with you, the reporter. If you have identified yourself by name, Corporate Compliance staff or a designated subject matter expert will contact you directly to discuss your concern and ask any additional questions we may have.

• What should I do if I lose my report key or password?
Because of the high level of confidentiality that is maintained for reports, if you lose your report key or password, you will be required to file a new report. You can mention in the new report that this matter relates to prior report “X”.
• If I make a report anonymously, how can I still be in contact with EthicsPoint about my report?
To ensure full evaluation of an anonymous complaint, it is critical for the complainant to follow up in 3-5 days and at least weekly thereafter to respond to questions or provide additional information. Here's how to follow up: when you raise a concern at the EthicsPoint Web site or through the EthicsPoint Call Center, you receive a unique user name and are asked to choose a password. You can return to the EthicsPoint system again either by Internet or telephone to access your original report. You may then add additional detail or answer follow-up questions posted for you. If you remain anonymous, it is extremely important to follow-up as additional information may be necessary to effectively address your concern.
• Question and answer for employees (provided by EthicsPoint)