EthicsLine

ATTENTION!
This webpage is hosted on EthicsPoint's secure servers and is not part of the CVS/Caremark website or intranet.

The CVS Caremark Commitment To An Ethical Culture

CVS Caremark is committed to upholding the highest ethical standards and complying with applicable laws and regulations, its Code of Conduct and company policies or requirements.

We have selected EthicsPoint to provide us with an anonymous and confidential method to hear your concerns or report of misconduct. This line is open not only to CVS Caremark associates but to any party with knowledge of an ethics or compliance issue, including patients, customers, vendors and other third parties.

The Ethics Line is a phone resource established to help us do the right thing. You have our promise that your comments will be heard.

We also prohibit unlawful retaliation. Our non-retaliation policy prohibits retaliation against anyone for raising a legal or ethical concern in good faith or for cooperating with an investigation.

Frequently Asked Questions

We recognize that you may have questions about the CVS Caremark Ethics Line and what will hap-pen when you call. Please read through our FAQ prior to filing a report.

EthicsPoint is NOT a 911 or Emergency Service:
Do not use this site to report events presenting an immediate threat to life or property. Reports submitted through this service may not receive an immediate response. If you require emergency assistance, please contact your local authorities.

To Make a Report

You may use either of the following two methods to submit a report:

By Telephone

Dial toll-free, within the United States, Guam, Puerto Rico and Canada:
1-877-CVS-2040 (1-877-287-2040)

Click here to learn how to call from outside North America

Online

Complete the form below to begin the process of filing an online report.

Follow-Up on a Report

Other Support

If you have a question concerning a topic other than ethics and compliance, please consult the list below for resources.

CVS/pharmacy Customer Service

For questions and comments including feedback about our stores, pharmacy, policies and in-store photo department, call 1-800-SHOP-CVS (1-800-746-7287).

Prescription Benefit Plan Questions

For questions regarding your benefit, please call (800) 552-8159 to speak with a Caremark Customer Service Representative.

Benefits and Payroll Questions

Call myHR at 888-694-7287 (888-MY-HR-CVS).