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Main Page Follow-up on a Report Code of Ethics FAQs

Report a Concern or Ask a Question

To Make a Report by Phone

After you complete your report you will be assigned a unique code called a "report key." Write down your report key and password and keep them in a safe place. After 3 business days, use your report key and password to check your report for feedback or questions.

EthicsPoint is NOT a 911 or Emergency Service:
Do not use this site to report events presenting an immediate threat to life or property. Reports submitted through this service may not receive an immediate response. If you require emergency assistance, please contact your local authorities.

Our Commitment

Popular is an organization with strong values of integrity and excellence. Our Code of Ethics contains general guidelines which direct us to act and do business further to the highest ethical standards.

We are committed to maintaining a work environment where open, honest communications are the norm and not the exception. We want our employees to feel comfortable if they choose to approach their supervisor or manager to discuss situations which they believe may be violations of our Code of Ethics or other polices, guidelines, standards or procedures.

However, if our employees prefer to report any such situation in an anonymous and confidential manner, they may use EthicsPoint, a system operated by a third-party provider. Our shareholders, customers and service providers are also encouraged to use EthicsPoint to share with Popular concerns or situations related to fraud, accounting and audit, among others. The information included in any such reports allows us to identify situations that may represent a potential threat to Popular and take any necessary preventive and corrective measures.

EthicsPoint will send us the reports received via said system in a confidential and anonymous manner, if you so choose. Rest assured that we evaluate and investigate all the reports received via EthicsPoint.

Please review the EthicsPoint FAQs for more information.