ATTENTION! This webpage is hosted on NAVEX’s secure servers and is not part of any website maintained by The Hertz Corporation.

The Hertz Corporation

U.S. Customers: for assistance, please call the Executive Customer Service Line at 1-800-654-3131, option 7.

Additional Resources

The Hertz Corporation Standards of Business Conduct

Commonly Asked Questions

How do I report a possible violation using the website?

To submit a report using this website:

  • Select Submit a Report from the hotline homepage.
  • Identify where the possible violation took place.
  • Select an issue type that best describes your area of concern.
  • Fill out a report on your potential violation by answering the questions provided.
  • Record the unique report key and password for your report so that you can return later to check progress or answer questions about your report.
How else can I report?

It is important that each of us feels comfortable making a report. If you believe you have witnessed actual or possible misconduct, reach out to any of the following resources:

  • Your manager
  • The Compliance Department
  • The Law Department, Estero
  • The Law Department, Uxbridge
  • An HR Business Partner or the attorney for your country
  • This Hotline (by phone or online)
  • A Compliance Ambassador
What types of issues should be reported?

Any potential violation of the law, Company policy or the Code of Business Conduct that you are aware of and believe is not being handled appropriately should be reported. Some examples include, but are not limited to:

  • Questionable accounting or financial records or procedures
  • Internal control or auditing concerns
  • Questionable financial statement disclosures
  • Improper receiving or giving of gifts
  • Inappropriate vendor relations
  • Employee also employed by a competitor
  • Company doing business with an employee's family member or a company in which the employee or family member has an interest without proper approval
  • Harassment
  • Unfair treatment due to race, gender, national origin, age, religion or disability
  • Treatment by managers or coworkers
  • Termination or discipline
  • Retaliation
  • Violence or threats
  • Pay or benefit concerns
  • Meal periods or rest periods
  • Failure to follow proper rental procedures or manipulation of any aspect of the rental transaction process
  • Falsification of any Company record or report, including time records, an application for employment or vehicle repair or maintenance records
  • Theft
  • Use of Company property for personal use
  • Kickbacks from vendors
  • Use of controlled substances or alcohol in the workplace
  • Health or safety concerns
  • Facility problems
  • Environmental concerns
  • Improper disclosure or misuse of confidential information
  • Insider trading
  • Bribery and corruption
  • Human rights violations and modern slavery
  • Any violation of Company policies or the Code of Conduct not listed above
What happens when I file a report using the hotline?

The hotline is hosted by a third party, NAVEX™, and uses its confidential call center or secure internet site to receive your reports. You may use the hotline to file a report or follow up on a prior report. Whether you call or report online, you will be given instructions on how to complete your report. You will be asked to provide as much detailed information as possible and if you are reporting online, you will have the ability to attach documents. You may choose to remain anonymous when submitting your report; however, keep in mind it is usually easier to conduct a more complete investigation if you identify yourself and those involved. Your report will be logged and routed to someone designated by the Compliance Team for follow up.

When submitting your report, you will be given a unique report key and asked to create a personal password. You will need this information to follow up on your report and check the status. We ask that you follow up within 5-7 business days. Please check back with the hotline to:

  • View acknowledgement that your report was received
  • Find out if additional information is needed to process your report
  • Provide any new information related to your report
  • View updates or resolution

Continued follow up is especially important for anonymous reports since we have no other means to communicate with you. If you have identified yourself when submitting your report, someone designated by the Corporate Compliance Committee will contact you directly to discuss your concern.

What should I do if I lose my report key or password?

Because of the high level of security that is maintained for these reports, if you lose your report key or password, you will need to fill out a new report. You should mention in the new report that it is related to a report you previously filed.

What is the difference between EthicsPoint and NAVEX?

EthicsPoint is the name of the case management application owned and operated by NAVEX, Inc.

This program is not a 911 or Emergency Service. Do not use this website to report events presenting an immediate threat to life or property. Reports submitted through this website may not receive an immediate response. If you require emergency assistance, please contact your local authorities.

To Make a Report

You may choose to report anonymously or identify yourself.
To report by phone, Click Here
Click below to report online Submit a Report