Our Commitment

At Avianca and its affiliated companies (referred to as The Organization) we are governed by values of responsibility and integrity, conducting business with the highest ethical standards. Our ethical pronouncements and principles are communicated through written policies and culture. The Organization encourages an open environment, where honest and upfront communications are the expectation, not the exception.

In case you decide to file a confidential report, the Organization promotes the use of a dedicated hotline, hosted by an independent third party provider named NAVEX, a Delaware, USA, established company independent to the Organization. Through this tool, employees, related third parties, suppliers, shareholders, travelers, customers, users and the general public, can submit inquiries and allegations and disclose conflicts of interest, all of which will be treated under the strictest terms of confidentiality.

This hotline guarantees anonymity, in case the reporter wishes his/her identity to remain unknown.

This hotline is available 24/7 online and through several telephone lines.

As in respect of compliance with legal rules of data protection and privacy of personal data collected through the hotline, NAVEX is the Processor, and Avianca and its integrated companies, each individually considered are the Controller. Avianca will not make directly the treatment of the personal data collected. The treatment will be made by any of the integrated companies which are responsible to carry out, the investigation of any allegations, and answering inquiries as well as the taking of administrative or legal actions. Treatment will be carried out in accordance with the privacy policy, available in the section "Policies" at this Portal.

Please see the EthicsPoint FAQs for more information.