Code of Ethical
Principles and Conduct
  English Spanish Portuguese French
PAHO Policy on the
Prevention and Resolution
of Harassment
in the Workplace English Spanish
Zero Tolerance for
Fraud and Corruption
  English Spanish
Policy to Protect Against
Retaliation for Reporting
Wrongdoing or Cooperating
in an Investigation or Audit English Spanish Portuguese French

Maintaining Integrity at PAHO

Welcome to PAHO’s Helpline, administered by EthicsPoint, a world leader in ethics and compliance issues, located in Oregon, USA.

As an international public health agency, the Pan American Health Organization has no greater asset than the people who work diligently to further its goals and deliver results to the countries of the Americas. People make PAHO what it is, and everyone contributes to its successes and accomplishments.

Above all, the people who work for PAHO — as well as individuals and organizations that work with it ― must behave ethically, avoid conflicts of interest (or even the appearance of conflicts of interest), and use the Organization’s resources for legitimate business purposes only. Everyone has an inherent responsibility to safeguard PAHO’s values of integrity and respect and to ensure that others do not compromise these key values.

That is why your voice is important. PAHO relies on you to ask questions when you have an ethical concern and to speak up whenever a situation threatens the Organization’s values and reputation. When you speak up, you provide PAHO with the necessary information to take appropriate action and to remedy the situation.

PAHO’s Helpline offers you two distinct options. If you have a question on an ethical issue, such as a possible conflict of interest, outside activity or employment or the acceptance of a gift, you may refer your question to the Ethics Office by clicking “Ask a Question to the Ethics Office”. Your question will then be directed to the Ethics Office for response.

Alternatively, if you believe that someone has committed misconduct, such as engaging in fraud or corruption, the theft of PAHO resources or harassment, you may report your concerns to the Investigations Office, by clicking “Submit a Report to the Investigations Office”. Your report will then be transmitted to the Investigations Office for review and action, as appropriate.

All information provided in your communication will be sent to either PAHO’s Ethics Office (consultations) or Investigations Office (reports) by EthicsPoint and will be kept confidential to the extent possible. In submitting your question or report, you can disclose your identity or remain anonymous if you wish. You can also be assured that you will never be punished or suffer any form of retaliation for reporting a concern in good faith.

This website should not be used for an emergency or any matter that requires immediate attention. In case of emergency, please contact PAHO Security at Headquarters in Washington, D.C., at 1-202-974-3151, 24 hours a day.

Select from the list above to either ask a question to the Ethics Office, submit a report to the Investigations Office, or follow up on a question or report you have already submitted. You may also review PAHO’s Code of Ethical Principles and Conduct and other policies by clicking on one of the links above.

Thank you for helping to ensure that PAHO remains an ethical Organization and a good place to work.