Our Commitment
For 175 years, we’ve built a brand that stands for trust, service and security. Our customers, merchants, partners, and colleagues rely on each of us to always do what’s right. Acting with integrity and protecting our brand’s reputation is everyone’s responsibility at American Express.
With our Blue Box Values to guide us, every colleague has the responsibility to uphold the highest standards of integrity in everything we do. If you ever encounter behavior that may be inconsistent with our values or our Code of Conduct, you have a responsibility to report it. Raise your hand and report your concerns in confidence and without fear of retaliation. American Express strictly prohibits retaliation for reporting concerns in good faith.
It’s safe to speak up at American Express.
The Amex Ethics Hotline, hosted by NAVEX, provides colleagues, contractors, suppliers, customers, merchants and others an opportunity to report concerns 24/7/365 via telephone (in over 170+ languages) or an online web portal form regarding potential compliance or ethics matters, anonymously if preferred. Concerns may relate to American Express colleagues or the principles in our Code of Conduct, such as financial reporting and accounting irregularities; corruption, fraud or other criminal activity; sales misconduct; conflicts of interest; people treatment and workplace misconduct; etc.
All matters are handled confidentially, meaning the information provided originally and obtained during investigations is shared only on a need-to-know basis. All concerns are assigned to subject matter specialists within American Express who promptly review, and if necessary, investigate the concerns. All matters are handled in strict adherence to the American Express non-retaliation policy.
To Report a Concern
At times, we may encounter situations in which the right choice is not perfectly clear. If you are a colleague or contractor and you need to ask for help or voice a concern, your leader is likely the best person to speak to because they know your line of business and your situation. However, you are always encouraged to contact any of the following resources to seek guidance or report your concerns:
- Colleague Experience Group (CEG) or Colleague & Labor Relations (CLR)
- Global Security
- Control Management
- General Counsel’s Organization
- Global Compliance
- Internal Audit
- Corporate Controllership
- Corporate Secretary
If you are uncomfortable reporting your concerns to any of these resources (or are not a colleague or contractor), you may report your concerns to the Amex Ethics Hotline via telephone or this website by clicking on the links above.
Reports made through the Amex Ethics Hotline are sent to a specialized team within American Express called the Amex Ethics Office which sits within the General Counsel’s Organization (GCO) reporting directly to the General Counsel, and is a small team of Amex colleagues who have been trained to handle matters with the utmost level of integrity, confidentiality and discretion. The Amex Ethics Officers confirm all reports are reviewed promptly and confidentially by the appropriate team, such as the Special Investigations Group, Colleague & Labor Relations or Global Security so that each matter can be properly addressed.
If your concern relates to American Express Customer Service or an American Express product, please visit www.americanexpress.com or call the number on the back of your card.
Non-Retaliation
No one who reports a concern in good faith will be subject to retaliation for making such a report. Our Whistleblower Claims Policy, AEMP 17 (available in the “Policies” section of this site) describes the actions our company takes to make sure those who report a concern or participate in investigations are treated fairly.
