ZERO RETALIATION

We do not tolerate retaliation and expect Twilions to speak up without fear so that we can address any problem. If you see retaliation, speak up. You can be confident you are doing the right thing and your concern will be handled appropriately.

SIX THINGS TO KNOW ABOUT OUR ETHICS HELPLINE

01

WHAT IS THE ETHICS HELPLINE?

The Ethics Helpline is a confidential, and anonymous (at the Reporter’s election) resource for employees or external parties to raise their voices, and bring good-faith ethics, compliance, and values-related concerns or questions to Twilio's attention.

02

WHO ADMINISTERS THE ETHICS HELPLINE?

The Ethics Helpline is administered by an independent company, NAVEX. The service is available 24 hours a day, seven days a week and can accommodate calls in multiple languages. A third-party operator will answer your call.

03

ARE ETHICS HELPLINE REPORTS CONFIDENTIAL?

All Helpline reports are kept confidential and maintained in compliance with applicable laws. The Helpline is hosted on secure servers through the NAVEX system. NAVEX does not trace or record phone calls.

04

WHAT HAPPENS AFTER A REPORT IS MADE?

Once you submit your concern, you will receive a unique report key, and password, that can be used to follow up on your report (e.g., track progress, communicate with investigators, submit additional information).

05

WHERE DOES MY REPORT GO?

Twilio's Investigation Teams review and investigate all reports raised through the Ethics Helpline.

06

WHAT HAPPENS AFTER YOU INVESTIGATE?

Twilio will take prompt action if your report is substantiated, and/or an improvement opportunity exists. Conclusions of investigations remain confidential, and to the best of our ability, the Reporter's anonymity is always maintained.

Additional Resources