What should I do if the telephone number is not working?
The Helpline telephone numbers typically work best when calling from a landline. If you called from a mobile device and it did not work, try again from a landline if possible. If you are still unable to get through please make your report online through this website. Please state in your report that the telephone number did not work.
What should I do if the country I am in is not listed above?
If there is no service for your location, make your report online through this website. Indicate in the report that dialing instructions for the country you are located in were not available.