The Procore EthicsPoint hotline is a channel for employees to raise conduct concerns if they see, hear or suspect something isn’t quite right and/or goes against our Code of Business Conduct and Ethics. The hotline is open 24 hours a day, seven days a week, with the option to submit inquiries by phone, online, or mobile.

Our employees are our most important asset. By creating open channels of communication, we promote a positive work environment and maximize productivity. An effective reporting system will augment our other efforts to foster a culture of integrity and ethical decision-making.

You are encouraged to report any suspected violations of Procore’s Code of Business Conduct and Ethics, global ethical standards, policies, or the law. If you see or suspect something that could harm our company, our people, or our reputation, we want to hear from you. Your report can help us investigate and address issues promptly.

We’ve provided some examples of issues to report below to guide you. If you are unsure whether an issue is reportable, we encourage you to report it.

• Conflicts of Interest: Situations where personal interests could improperly influence professional decisions or actions for personal or professional gain. This includes "self-dealing," where one might manipulate information or use their position to unfairly benefit themselves or others.
• Improper Gifts and Entertainment: Offering or accepting gifts, entertainment, or other favors that could compromise, or appear to compromise, business judgment.
• Bribery and Corruption: Violations of anti-corruption laws (such as the Foreign Corrupt Practices Act) in dealings with government officials or business partners.
• Theft and Fraud: Stealing, embezzling, or misusing company property, funds, or intellectual property.
• Data Privacy and Security: Improper handling, access, or sharing of confidential company, employee, or customer data.
• Inaccurate Financial Reporting: Falsifying financial records or any other business-related documents.
• Harassment or Discrimination: Any form of harassment or differential treatment based on protected characteristics such as race, color, religion, sex, national origin, age, disability, or any other status protected by law.
• Workplace Health and Safety: Concerns about unsafe working conditions, violations of safety protocols (including OSHA standards), or environmental risks like improper waste disposal.
• Retaliation: Any negative action taken against an individual for reporting a concern in good faith or participating in an investigation.

For general workplace questions or issues related to your employment, other departments are better equipped to provide you with a quick and direct resolution. Contacting the right team first will get you the help you need faster. Please do not submit complaints or questions regarding Procore’s health and wellness benefits, site amenities, facility operations, or general people services questions.

We all have the right to work in a positive environment and with that right comes the responsibility of acting in an ethical manner and letting the appropriate people know if someone is not acting appropriately. By working together, we can maintain a healthy and productive environment. Corporate misconduct can threaten the very existence of an entire company. This is also central to Procore’s values of Openness, Optimism, and Ownership. It is all of our responsibilities to ensure that Procore is a safe and productive place to work and we want to continue to allow our employees to be open and honest in achieving that end.

We certainly do. In fact, we need you to report. You know what is going on in our company - both good and bad. You may have initial knowledge of an activity that may be cause for concern. Your reporting can minimize the potential negative impact on the company and our people. Also, offering positive input may help identify issues that can improve corporate culture and performance.

Yes. With EthicsPoint, you have the ability to file a confidential, anonymous report via either the telephone or the Internet.

Reports are entered directly on the EthicsPoint secure server. NAVEX makes these reports available only to specific individuals within Procore who are charged with evaluating the report, based on the type of violation and location of the incident.

An internal case partner will be assigned to each reported concern. The case partner will thoroughly review the concern, only discreetly involving those parties necessary to bring it to resolution.

Yes. While we encourage you to identify yourself in order to help us gather necessary information for our investigation, if you are not comfortable providing your name, you can file a report anonymously. EthicsPoint does not use any technology to trace online reports or telephone calls. When you report online, there is no information generated about your computer’s IP address, even if you are reporting from your Procore computer. When you report using the telephone hotline, calls are not recorded.

Investigating a report is usually faster and more efficient when Procore is able to follow up the issue directly with the person who reported it. If you have identified yourself, reasonable efforts will be made to respect your confidentiality. Your identity will not be disclosed unless necessary for carrying out a proper investigation, required in the course of legal proceedings, or as required by local laws or local company mandates. Procore will not tolerate any form of retaliation for reporting a concern in good faith.

The ability of our employees to communicate ethics and compliance concerns without fear of retaliation is essential to the success of our business. Procore will not tolerate any retaliation whatsoever against any employee for asking questions or reporting concerns in good faith. Any employee who believes that they are being subjected to retaliation for reporting an issue in good faith or assisting in good faith with an investigation should report the matter immediately to Human Resources or the EthicsPoint hotline.

File a concern. Procore would rather you report a situation that turns out to be harmless than let possibly unethical behavior go unchecked because you were unsure.

Yes, you should still make a report. Procore’s ethical standards apply to all employees regardless of their position within the company. Unlawful or unethical behavior by any employee can cause harm to other employees, Procore’s business or its reputation. Our leaders and managers have a responsibility to act as role models by demonstrating ethical behavior at all times.

Procore will endeavor to keep information that you provide confidential to the extent reasonably possible, consistent with our commitment to investigate the information and our obligation to comply with applicable laws and regulations.

Reported concerns are made available only to specific individuals within the company who are charged with evaluating the reports, based on the type of reported concern and location of the incident. Each of these report recipients has had training in keeping these reports confidential to the fullest extent practicable under the circumstances.

Once you have finished reporting your concern, and even if you have done so anonymously, you will be provided with a report key and asked to create a password. With these two pieces of identification, you will be able to follow up the report, either by visiting the EthicsPoint portal or contacting the telephone hotline. You may need to wait a few days after your submission before you can monitor progress and check whether you are being asked for any additional information.

In order to maintain the highest level of confidentiality, you will be asked to file a new concern if you lose either your report key or your password. You should mention that your new report relates to one supplied earlier.

Yes. Procore takes all reports and allegations seriously and devotes the appropriate time and resources to investigate them. If the information you provide can be verified, and is a violation of the law, the Code of Business Conduct and Ethics or other Procore policy, corrective action, including disciplinary action where necessary, will be taken.

Procore treats each report in a professional and confidential manner consistent with our commitment to investigate the information and our obligation to comply with applicable laws and regulations. After an investigation is completed and the case has been closed, we will update the status of the report. However, due to confidentiality concerns, we do not report the details of our investigations or any resulting disciplinary action.