To Make a Report

You may use either of the following two methods to submit a report:

  • Click here to Make a Report or use the link at the top of this web page.
  • OR
  • Dial toll-free, within the United States, Guam, Puerto Rico and Canada:

After you complete your report you will be assigned a unique code called a “report key.” Write down your report key and password and keep them in a safe place. After 5-6 business days, use your report key and password to check your report for feedback or questions.

The Punahou Community Helpline is NOT a 911 or Emergency Service:

Do not use this site to report events presenting an immediate threat to life or property. Reports submitted through this service may not receive an immediate response. If you require emergency assistance, please contact your local authorities.

The Punahou Community Helpline is NOT a crisis counseling resource:

For students or families who need crisis support, please contact one of the resources below:

State of Hawai'i Crisis Line:

National Crisis Text Line:

National Suicide Hotline:
1-800-SUICIDE (1-800-784-2433)

National Suicide Prevention Lifeline:
1-800-273-TALK (8255)

The Sex Abuse Treatment Center

For personal problems, employees may receive confidential professional short-term help through Punahou’s Employee Assistance Program.

Our Commitment

Punahou School is committed to ensuring the health, safety and well-being of our students, faculty and staff.

Punahou Community Helpline

Punahou encourages students and parents to talk with teachers, deans, counselors and administrators if they have a concern or question regarding their safety or the safety of other students. The Punahou Community Helpline is an additional resource for students and parents to report their student health and safety concerns or ask questions.

If you or a student you know is in an unsafe or challenging situation, is struggling with a problem or if you are experiencing or witnessing one or more of the following, please contact the Punahou Community Helpline.

  • Drug or alcohol use or addiction
  • Harassment, intimidation or bullying
  • Sexual Abuse
  • Sexual harassment
  • Suicidal thoughts, inclinations or actions
  • Violence or threats of violence
  • Other student health and safety issue

Mandatory Reporter Notice

Punahou employees who have a reason to believe that child abuse or neglect has occurred or may occur in the reasonably foreseeable future must report the matter to Child Welfare Service or the Police Department. In addition, Punahou employees may report information gained through the Punahou Community Helpline if they believe it is in the interest of the child and the community even if the information does not meet the reporting threshold of Hawaii’s mandatory reporting laws.


The Punahou Community Helpline is hosted by a third-party provider, EthicsPoint, and provides the opportunity for persons to confidentially report activities that may present physical, emotional or social harm to themselves or to another Punahou School student. Callers can choose to provide their names and contact information or to report anonymously. EthicsPoint will not provide information regarding the caller’s identity to Punahou School without the caller’s consent. Reports of child abuse or neglect, even if made anonymously, may be forwarded to the Child Welfare Service or the Police Department.

Questions or concerns may also be addressed to:

Raquel “Kelly” Hicks
Chief Human Resources Officer, Punahou School

Gustavo Carrera
Academy Principal, Punahou School

Todd Chow-Hoy
Junior School Principal, Punahou School

James Kakos
Academy Assistant Principal, Punahou School