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To ask a question by telephone, call EthicsPoint at: 1-877-406-9448

To ask online Please Click Here.

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Track your inquiry or concern using your report key and password or PIN you set.

Customer Service Inquiries

Your customer service requests or billing inquiries are also very important to DTE Energy. However, this site will not be able to address these issues. Administrators of this site do not have access to billing records or customer account information.

To address customer service concerns, please call 800.477.4747 or please click here: Customer Service Inquiry

EthicsPoint is NOT a 911 or Emergency Service:
Do not use this site to report events presenting an immediate threat to life or property. Reports submitted through this service may not receive an immediate response. If you require immediate assistance, please contact your local authorities.

Our Values

DTE Energy is committed to the highest standards of ethical conduct in all of its dealings with employees, customers, suppliers, shareholders, and the communities we serve. We embrace business practices that create long term value while enhancing our business reputation for honesty, integrity, and fairness.

Because of this commitment, we provide our employees with a code of conduct, The DTE Energy Way, to guide their behavior while they work. This code covers both the behavior we expect and the consequences for not meeting these expectations. It is just one way that DTE Energy strives to maintain an environment where business ethics and integrity guide the way we do business.

This website is another way DTE Energy ensures that potential ethical issues at any of our companies can be identified and addressed in a secure, confidential, and timely manner. The website is operated by a third-party, EthicsPoint, who receives reports from individuals regarding ethical concerns and forwards these reports to DTE Energy for action. You, as the reporter, always have the option of identifying yourself or remaining anonymous when you file a report – it’s your choice. Either way, DTE Energy will look into the report and take action as appropriate.

Once you have filed a report, you can also check its status. To do so, click the Follow Up on a Report link to the right.