If you are a Citi employee, your manager should be your first point of contact in most cases. Your manager is likely in the best position to understand your concern and take the appropriate action. If you feel uncomfortable addressing your concerns with your manager for any reason, or if your concerns relate to your manager, you can always use any of the other resources listed below.

• Citi Human Resources
• For compensation, benefits, recruiting, and workplace concerns.
• Website: https://citiforyou.citigroup.net/
• ConnectOne (also available for former employees regarding benefits and other questions): 1-800-881-3898.
• Reports to the Citi Ethics Hotline about human resources-related matters are forwarded to Human Resources and Employee Relations for review and follow-up.
• Be Well Program (formerly Citi Employee Assistance Program):
• The Be Well Program is a confidential counseling service designed to help employees and their family members resolve issues that affect their personal life or interfere with job performance
• Website: https://handbook.citibenefitsonline.com/cit-1d6-health-eap-eds-web-.html
• Citi Security and Investigative Services
• For physical and building security issues, fire safety concerns, external fraud, threats or acts of violence.
• Website: https://www.citi.net/EN/csis
• If you have concerns about threats or acts of violence, including domestic violence that impacts the workplace, immediately contact the CSIS Regional Command Center:
  • NAM/U.S. toll free: 1-800-349-9714
  • International direct or collect: +1-813-604-4100
  • APAC – Regional Command Center: +65 6789 9333
  • EMEA – Regional Command Center: +44 20-7500-3333
  • LATAM – Regional Command Center: +506 4051 9911
  • MEXICO – Regional Command Center: +52 55 1226 9994
• Incident reporting: https://www.citi.net/EN/Pages/csis/ContentPages/resources.aspx
• Employee Personal Trading Preclearance
• Global Employee Due Diligence Tool (EmDD) (where available): https://employeeduediligence.citigroup.net/EMDD/
• Where EmDD is not available, preclearance can be sought by calling the relevant Employee Trading Hotline; using other preclearance websites, where available; using a preclearance for provided by the Regional ICRM Contacts or the Country ICRM officer
• Employee Outside Directorships and Business Interests (including disclosure of outside business activities)
• Global Employee Due Diligence Tool (EmDD) (where available) : https://employeeduediligence.citigroup.net/EMDD/
• The Citi Ethics Hotline – see “About the Citi Ethics Hotline”

The Citi Ethics Hotline is a publicly available channel for raising concerns about Citi, its employees, and businesses, including concerns about questionable accounting or auditing matters in compliance with Sarbanes-Oxley Section 301 and other similar laws and regulation. The Citi Ethics Hotline is managed by the Citi Ethics Office. We have contracted with NAVEX, an independent third party that specializes in reporting of ethical concerns, to provide telephone and internet channels for you to report your concern to the Citi Ethics Office. Both the telephone and internet options are available 24 hours a day, seven days a week, globally. You may choose to report your concern anonymously or identify yourself.

The Citi Ethics Office, part of Citi’s Legal function, is responsible for the Citi Ethics Hotline, Code of Conduct, and Code of Conduct training.

Citi encourages you to raise anything that does not feel right to you. Any Citi employee, customer, or member of the general public may contact the Citi Ethics Hotline to report a concern, including if you reasonably suspect or become aware that any Citi employee, or anyone working on Citi’s behalf, may have engaged in misconduct.

If you are a Citi employee, or someone working or Citi’s behalf, you have additional obligations about what types of issues you must report and to whom they must be reported. Please consult the Code of Conduct and the Escalation Policy for additional detail.

While we encourage you to raise issues to Citi first, we appreciate that this is not always possible. Nothing in the Code of Conduct prohibits you from communicating with government, regulatory, or self-regulatory agencies about possible concerns, or otherwise providing information to, filing a complaint with, or participating in investigations or proceedings with those agencies. Nor does the Code of Conduct require you to notify Citi of any such communications.

Reports to the Citi Ethics Hotline about human resources-related matters are forwarded to Human Resources and Employee Relations for review and follow-up.

The Citi Ethics Hotline/EthicsPoint is not an Emergency Service. Please do not use this site to report events that present an immediate threat to life or property. Reports submitted through this service may not receive an immediate response. If you require emergency assistance, please contact your local authorities.

All employees and others working on Citi’s behalf are required to report concerns about conduct or situations that may put our company or our customers at risk. The early identification and resolution of issues is critical to maintaining Citi’s strong relationships and being the best for our clients, business colleagues, employees and stakeholders. If you have reason to believe that any Citi employee, or anyone working on Citi’s behalf, may have engaged in misconduct, which includes violations or potential violations of law, regulation, rule, or breaches of policy, standard, procedure, or the Code of Conduct, including threats or acts of physical violence, you must promptly escalate your concerns to any of the contact listed in the Code of Conduct and the Escalation Policy.

Concerns submitted to the Citi Ethics Hotline are shared on a need-to-know-basis and are only available to a limited number of employees at Citi who are responsible for handling them. The Citi Ethics Office has established controls designed to prevent individuals identified in concerns, such as managers, from being made aware of the source of those concerns.

Citi prohibits any form of retaliatory action against anyone who raises concerns or questions regarding ethics, discrimination, or harassment matters; requests a reasonable accommodation for a disability, pregnancy, or religious belief; reports suspected violations of law, regulation, rule, or breach of policy, standard, procedure, or the Code of Conduct; or participates in a subsequent investigation of such concerns. Retaliation is a serious issue and includes any adverse action taken because an employee has engaged in such activity. As part of any investigation, we respect the rights that are afforded under applicable laws and regulations to all parties related to the matter.

Every manager at Citi is responsible for creating a work environment free of discrimination, harassment, and retaliation. Managers are held accountable for the behavior of other managers and employees under their supervision. Employees who engage in retaliation against a colleague because he or she has raised a concern or question, asked for a reasonable accommodation, reported a violation, or been involved in an investigation, are subject to disciplinary action, up to and including termination of employment or other relationship with Citi.

You may raise a concern to the Citi Ethics Hotline either by phone or internet, both of which are operated by NAVEX, an industry-leading provider of hotline services. Reports are entered directly to a secure, third party server operated by NAVEX, called EthicsPoint, to maintain confidentiality.

• Telephone:
  The Call Center is available 24 hours per day, 365 days a year, globally in multiple languages. For dialing instructions, please click here, select the country where you are located and dialing instructions will be provided.
  
  Please note that calls are not recorded and telephone operators are not employees of Citi. The telephone operator will ask you to provide the same information that you would provide through the website and an operator will enter your responses for you. These reports are treated with the same process and controls regarding confidentiality as all other reporting channels to the Citi Ethics Hotline.
  
  If you wish to report anonymously, please do not provide your name or other identifying information when speaking to the operator. Additional details on how to report a concern anonymously are provided below.


• Website:
  Please click here to submit a concern through the EthicsPoint website.

Yes. Concerns reported to the Ethics Office may be made anonymously to the extent permitted by applicable laws and regulations. If you wish to report anonymously, please do not provide your name or other identifying information when submitting your concern. However, you must understand that if you do choose to remain anonymous and do not follow-up on your concern, Citi may be unable to obtain the additional information needed to investigate or address your concern. When submitting a concern, please provide as much detailed information as possible. Including specific information, such as the business or function, location, individuals, transactions, events, and dates involved, enables a more effective investigation. If you choose to raise your concern anonymously, you can use the Report Key that you will be provided once you have submitted your concern to communicate with the individual(s) who will be reviewing and handling your concern without having to identify yourself as the source of the concern.

Because of data privacy laws, employees in a small number of countries working outside the U.S. may be subject to certain limitations on reporting concerns to the Ethics Office. If you are outside the U.S., consult your local policies for advice on the rules applicable to you and appropriate local reporting channels.

Yes. You will be asked to provide the same information that you would provide through the website and an operator will type your responses into the intake form. These reports are treated with the same process and controls regarding confidentiality as all other reporting channels to the Citi Ethics Hotline.

However you choose to contact the Citi Ethics Hotline, please help us to address your concern by providing all relevant information that you have available or indicating how additional information may be obtained. Please refrain, where possible, from using only first names, general locations, acronyms or other commonly used business terms that may make it difficult to review the issue. This is particularly important if you choose to report your concern anonymously.

If you raise an ethical issue and you do not believe it has been addressed, you should raise it with any of the other contacts listed here or in the Code of Conduct.

Yes. You can submit a concern through the Call Center which is available 24 hours a day, 365 days a year, globally. For dialing instructions, please click here, select the country where you are located and dialing instructions will be provided.

In addition, you can submit a report via a mobile device via http://citiethicsmobile.ethicspoint.com

Citi believes it is essential that you feel secure when raising a concern, and we encourage you to communicate your concerns openly. All reports to the Citi Ethics Hotline and any resulting investigations are treated as confidentially as possible, consistent with the need to investigate and address the matter and subject to applicable laws and regulations.

Reports to the Citi Ethics Hotline made via the telephone or internet are entered directly into a secure, third party server operated by NAVEX, called EthicsPoint, to maintain confidentiality. Calls made to the telephone hotline are not recorded, and telephone operators are not employees of Citi. NAVEX makes these reports available only to specific individuals at Citi who are responsible for reviewing your concern.

Once you have submitted a concern to the Citi Ethics Hotline, staff from the Citi Ethics Office review those reports promptly and assign them to an appropriate unit for handling, which may be Employee Relations, Citi Security and Investigative Services, Legal, Independent Compliance Risk Management, or others, depending on the nature of the concern. Reports to the Citi Ethics Hotline about human resources-related matters are forwarded to Human Resources and Employee Relations for review and follow-up. Please remember that due to privacy concerns, we would generally not inform you of the results of this process.

If you choose to raise your concern anonymously, you can use the Report Key that you will be provided once you have submitted your concern to communicate with the individual(s) who will be reviewing and handling your concern without having to identify yourself as the source of the concern.

No. NAVEX does not generate or maintain any internal connection logs with IP addresses, so no information linking your computer to the Citi Ethics Hotline or EthicsPoint is available. The Citi Ethics Hotline website is publicly available and therefore you can access it outside of Citi.

Please see the Citi Ethics Hotline Data Privacy Notice for information on where your data may be shared, including questions about cross-border data transfer and privacy restrictions.

When you submit a report to the Citi Ethics Hotline through either the internet or the Call Center, you will receive a unique, randomized number called a Report Key and you will be asked to choose a password. Please write down your Report Key and your Password and keep them in a safe place. If you lose or forget your Report Key or password they cannot be recovered or reset, you will need to file a new report to follow up.

After you initially submit your concern, we ask that you use your Report Key and password to return to the website or call the Call Center in no later than 7-10 business days. By following up in 7-10 business days, you will have the opportunity to answer any follow-up questions or submit additional information. You may use your Report Key and password to follow up on your concern and provide any additional information at any time and we ask that you continue to follow up.

If you have raised your concern anonymously, it is important that you check back periodically to see if the investigator has any questions for you. Please note that if you choose to remain anonymous and do not follow up on your concern, Citi may be unable to obtain the additional information needed to investigate or address your concern and Citi will not otherwise be able to contact you about your concern.

If you do check back and there is no information for you, it does not mean that your concern is not being investigated.

To ensure that the security and confidentiality or your concern is maintained, you will need to file a new report if you lose your Report Key or password. When you do, please mention in the new report that it is related to a report you previously submitted.

Please keep a copy of the Report Key from your original submission and please remember your password. After you initially submit your concern, we ask that you use your Report Key and password to return to the website or call the Call Center in no later than 7-10 business days. By following up in 7-10 business days, you will have the opportunity to answer any follow-up questions or submit additional information. You may use your Report Key and password to follow up on your concern and provide any additional information at any time and we ask that you continue to follow up.