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Our Commitment

Orlando Health is an organization with strong values of responsibility and integrity. Our Code of Conduct contains general guidelines for conducting business with the highest standards of ethics, absolute integrity, and fairness.

Orlando Health is committed to an environment where open, honest communications are the expectation, not the exception.

Reporting Compliance Concerns or Questions

One of the key elements of Orlando Health’s Compliance and Ethics Program is an effective reporting system. The Compliance Hotline is a resource for patients, vendors, the community and team members to communicate with Orlando Health to ensure everyone’s need is addressed. It is every team member’s responsibility to immediately report possible violations of laws, regulations, the Code of Conduct, and policies and procedures using the Three-Step Communication Process. We want you to feel comfortable in approaching your supervisor or management in instances where you believe violations of policies or standards have occurred.

In situations where you prefer to place an anonymous report in confidence, you are encouraged to use this Hotline. The confidential Compliance Hotline is staffed by trained professionals who work for an outside independent organization, NAVEX. All reporting is anonymous unless the reporter chooses to self-identify. The Compliance Hotline forwards all reports to the appropriate personnel for review and investigation. The person making the report can inquire as to the status of their report using a personal code called a “report key” that is assigned to that specific report. You are encouraged to submit reports relating to violations of our Code of Conduct, as well as to ask for guidance related to policies and procedures or to provide positive suggestions and comments.

When should I contact the Compliance Hotline?

You should contact the Compliance Hotline immediately to report activities that may involve ethical violations, criminal conduct or violations of the Code of Conduct.
Examples include:

  • Bribes
  • Confidentiality
  • Conflicts of Interest
  • Fraudulent Billing
  • Kickbacks
  • Retaliation
  • Medicare/Medicaid Fraud and Abuse
  • Patient Rights
  • Professional and Business Ethics
  • Standards of Practice

You have our guarantee that your comments will be heard.

See the Compliance Hotline FAQs for more information.

To Make a Report


By Phone

Dial toll-free, within the United States, Guam, Puerto Rico and Canada:

After you complete your report you will be assigned a unique code called a "report key." Write down your report key and password and keep them in a safe place. After 5-6 business days, use your report key and password to check your report for feedback or questions.