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Ethics Hotline

"As a global company, our success depends on our integrity. Our hotline provides employees an easy to use resource to take ownership of our values and report improper or unethical behavior."

-Scott Rowe, Chief Executive Officer

Report a Concern Speak up about actions or behaviors you believe are inconsistent with Flowserve’s Code of Conduct, our policies or the law. Ask a Question Get answers to your questions regarding the topics raised in Flowserve’s Code of Conduct, our policies or the law. Follow Up Check the status of an existing report, question or concern. Flowserve
Code of Conduct
Read our guide to help you make ethical decisions and resolve challenging issues at Flowserve.

Six Things You Should Know About Our Ethics Hotline

What is the Ethics Hotline?

Flowserve’s Ethics Hotline is a confidential resource for reporting concerns or questions about potential violations of Flowserve’s Code of Conduct, its policies or the law. The Ethics Hotline may be accessed via telephone or the online portal.

What happens after I contact the Ethics Hotline?

When you submit a concern or question through the Ethics Hotline, you will receive a Report Key and Password which can be used to follow up on your submission. Each submission will be investigated in accordance with Flowserve’s Ethics Investigation Policy and applicable procedures.

Are reports to the Ethics Hotline secure and confidential?

Flowserve’s Ethics Hotline is hosted on NAVEX’s secure servers and is not part of Flowserve’s website or Intranet. The NAVEX system allows you to submit a report anonymously (where allowed by local law) and neither Flowserve nor NAVEX will have access to your identity unless you choose to disclose it. Further, the details of reports are kept confidential to the fullest extent possible consistent with law and good business practices.

Who administers the Ethics Hotline?

Flowserve’s Ethics Hotline is administered by a third-party external company, NAVEX, that provides hotline services to many large companies. It is available 24 hours a day and can accommodate reports or calls in all of our local languages.

Who else can I speak to?

Flowserve encourages you to speak to whomever you are most comfortable, such as your line manager, another member of management, your local HR business partner, Legal, or the Corporate Inquiries team.

What is Flowserve's stance on retaliation?

Flowserve does not tolerate retaliation of any kind against anyone for making a good faith report. Any act of retaliation is subject to disciplinary action, up to and including termination of employment. We seek to provide a safe, open and productive workplace for all of our employees. Every report of retaliation is thoroughly investigated.