Is the information and report submitted by me confidential?

All information shared by you is confidential. The information you provide will be sent to the Last Mile Helpline team. Only on need to know basis, these reports will be available to specific individuals who are responsible for evaluating the report, based on the type of concern and location of the incident. The Last Mile Helpline team will reasonably ensure and protect the confidentiality of concerns raised.

How do you protect my privacy and keep my information secure?

We want you to be confident that we are handling your personal information with care and respect. To find out more about how your personal data may be collected and used, please read the Data Privacy Policy here.

Can I remain anonymous?

Yes, you can remain anonymous if you choose to do so. However, please remember that our ability to address your concern might be limited due to missing or incomplete or anonymous information.

When can I expect to hear back?

We will respond to you as soon as possible. We encourage you to review the report every 1-2 days, as we may have follow-up questions for you related to your concern.

Can I report my concern in a language other than English?

Yes, you can report in a language that is comfortable to you via the web page or on the phone through the toll – free number 000-800-050-3448.

May I report using either the internet or the telephone?

Yes, the Last Mile Helpline enables you to file a report at any time of the day via either the telephone (toll – free number 000-800-050-3448) or the internet by visiting this web page.

Does it cost to call the hotline?

No, the helpline contact number is free of cost.

How do I follow up on my concern?

You can follow up on an existing report or provide additional information either online or by phone. You will need your Report Key (report identification number) and password to check the status of a previously submitted report.

What should I do if I lose my report key or forget the password I created?

Because of the high level of security that is maintained for these reports, if you lose your report key or password, you will need to file a new report. Mention in the new report that it is related to a report you previously filed.

I am concerned that the information I provide will ultimately reveal my identity. How can you assure me that will not happen?

The Last Mile Helpline protects your identity as you can choose to remain anonymous. However, please be careful that your report does not reveal your identity by accident.