Integrity Helpline Instructions

Add a Report | View Existing Report

To report conduct that is unlawful, unethical, or otherwise violates CITGO policies or procedures, we ask you to bring such matters to our attention. We value the opinions of all customers, stakeholders and employees. Our confidential and anonymous system will track your comments and complaints, and our responses.

To add a comment or complaint, please click on the "Add a Report" button above and follow the instructions.

The CITGO web-based system is the most efficient means to comment. However, if you prefer to use the telephone, complaints can also be reported to the Compliance and Ethics Department on our confidential toll-free phone line at (800) 252-4846.

Your comments and complaints will be investigated and results will be reported by the Compliance and Ethics Department to the CITGO Board of Directors' Audit Committee. CITGO expects its business to be conducted in compliance with applicable laws and regulations and in adherence to the highest moral and ethical standards of responsibility, accountability and integrity. We recognize that integrity, in all that we do, is essential to our long-term success.

To Add a Report

You may use either of the following two methods to add a report:

  • Dial toll-free, within the United States, Guam, Puerto Rico and Canada: 800-252-4846
  • or
  • Select the "Add a Report" link at the top of this section.