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Frequently Asked Questions

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Why should I use the Integrity Helpline?

Contact the Integrity Helpline to report a potential ethics or compliance violation, or use it as a valuable resource to ask a question or request assistance regarding an ethical dilemma, even if you don't consider it as serious as a potential violation.

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When should I turn to the Integrity Helpline?

You should turn to the Integrity Helpline in the following circumstances:

  • If you believe that ethics and compliance issues are not being resolved, either through the existing managerial chain of command or other reporting options.
  • If you don't feel comfortable reporting through normal channels.
  • If you'd like assistance on ethics and compliance issues.
  • If you wish to remain anonymous in submitting a report.

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What type of issues should be reported?

Potential violations of the law, regulations, professional standards, policy, or the applicable Code of Ethics and Professional Conduct that you believe are not being handled properly should be reported immediately. Such potential violations could include, but are not limited to:

  • Non-compliance with professional standards
  • Unlawful discrimination
  • Harassment
  • Workplace violence
  • Substance abuse
  • Conflicts of interest
  • Falsification of documents
  • Inappropriate gifts and entertainment
  • Inappropriate political activities and contributions
  • Insider trading or other securities law violations
  • Breaches of a client's or a Deloitte U.S. Firm's confidentiality
  • Inappropriate disposal of a Deloitte U.S. Firm's documents
  • Inappropriate personal use of a Deloitte U.S. Firm's resources
  • Theft
  • Bribes and kickbacks
  • Inappropriate client billings
  • Inappropriate reporting of time or expenses
  • Other potential violations of policies

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How do I report a potential violation using the Web site?

  1. Select "File a Report" from the Integrity Helpline homepage
  2. Select a "Violation Type" that best describes your report topic
  3. Fill out a report on your potential violation
  4. Record the report key and password for your report

Continued follow-up on a matter is particularly important for reports submitted anonymously, where we have no other means to communicate with you, the reporter. If you have identified yourself by name, the Ethics and Compliance Office or a designated subject matter expert will contact you directly to discuss your concern and ask any additional questions we may have.

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How does the Integrity Helpline work?

The Deloitte U.S. Firms have contracted with EthicsPoint, Inc. to administer the Integrity Helpline. Because the Integrity Helpline is administered by a third party vendor, we can provide our people a confidential tool, 24-hour access, and if requested, anonymous report submission. The Integrity Helpline's Web site is hosted on EthicsPoint's servers and the phone numbers are operated by EthicsPoint. A reporter's identity cannot be revealed through telephone or internet records.

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What happens when I call the Integrity Helpline phone number?

The Integrity Helpline is administered by a third party, EthicsPoint, Inc. When you place a call to the Integrity Helpline, the EthicsPoint call center specialist will capture your inquiry or report, asking you to provide detailed information. You may choose to remain anonymous when speaking with the call center specialist; however, doing so may limit a full investigation of the matter. Therefore, you are encouraged to identify yourself. You should also be prepared, if you are willing, to provide the names of witnesses and potential victims of the alleged unethical conduct to increase the success of an investigation into your complaint. While inquiries and reports may be submitted anonymously, we cannot guarantee confidentiality or anonymity as the nature of the issue and/or related case details may reveal the identities of those involved.

The specialist forwards your inquiry or report to the Deloitte LLP Ethics and Compliance Office, led by the Chief Ethics and Compliance Officer. The EthicsPoint call center specialist cannot provide you advice or resolve your issue over the phone. If your matter is urgent, s/he will provide you with information to contact the Ethics and Compliance Office directly so you can receive immediate assistance.

The call center specialist will provide you with a report key and password for you to access the "Follow up on Report" section on the Integrity Helpline Web site, and check the status or resolution of the matter you reported within three business days. Please check back with the Integrity Helpline to:

  • check the accuracy of the report
  • view acknowledgement of the report
  • find out if additional information is needed to process your inquiry/concern
  • view status or updates to the investigation
  • find out the resolution of the matter

Continued follow-up on a matter is particularly important for reports submitted anonymously, where we have no other means to communicate with you, the reporter. If you have identified yourself by name, the Ethics and Compliance Office or a designated subject matter expert will contact you directly to discuss your concern and ask any additional questions we may have.

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Can I call toll-free from outside the United States?

Click here to access the Integrity Helpline toll-free number from outside the U.S.

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What happens when I access the Integrity Helpline Web site?

The Integrity Helpline is administered by a third party, EthicsPoint, Inc. You may log on to www.integrityhelp.com to:

  • ask a question
  • file a report
  • follow-up on a prior report

When you log on, a series of prompts will instruct you how to accomplish your task. When filing a report, you will be asked to provide the most detailed information possible about the incident. You may choose to submit an inquiry or report anonymously; however, doing so may limit a full investigation of the matter. Therefore, you are encouraged to identify yourself.

Your inquiry or report will be logged and forwarded to the Ethics and Compliance Office of Deloitte LLP, led by the Chief Ethics and Compliance Officer, for resolution. The Integrity Helpline cannot provide you advice or resolve your issue directly. When submitting your inquiry or report, you will be given a report key and asked to create a personal password. You will need this information to access the "Follow up on Report" section on the Web site to check the status or resolution of the matter you reported. We ask you to follow-up on your inquiry or report within three business days. Please check back with the Integrity Helpline to:

  • check the accuracy of the report
  • view acknowledgement of the report
  • find out if additional information is needed to process your inquiry/concern
  • view status or updates to the investigation
  • find out the resolution of the matter

Continued follow-up on a matter is particularly important for reports submitted anonymously, where we have no other means to communicate with you, the reporter. If you have identified yourself by name, the Ethics and Compliance Office or a designated subject matter expert will contact you directly to discuss your concern and ask any additional questions we may have.

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What should I do if I lose my report key or password?

Because of the secured access necessary for maintaining the reports, if you lose your report key or password, you will be required to file a new report. You can mention in the new report that this matter relates to prior report "X."

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Ethics & Compliance

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