1. How do I report a concern?

If you know or suspect that a violation of our Code of Ethics and Business Conduct, Supplier Code of Conduct, Team Member Handbook, company policy or the law occurred, you can report it by contacting the TM Hotline by phone or the web. You can choose to remain anonymous when you make a Hotline report. Depending on the topic, you also can talk to management, Human Resources (HR), Asset Protection (AP), Environmental Health and Safety (EHS) or Ethics and Compliance for help.

Please remember to use Service Garage if you have an HR or IT related question, such as “Where are my paystubs?” or “How do I change my password?” For HR issues, you also can call or email: US: 800-380-4681 or HRSupportCenter@advance-auto.com; Canada: 800-380-4681 or HR-VOTT@advance-auto.com. For IT issues, 800-310-4243 or itservicedesk@advance-auto.com. The Hotline is not the right option for these types of requests.

2. What types of concerns should I report? How do I know whether an issue is serious enough to be reported?

Please report any known or suspected violations of our Code of Ethics and Business Conduct, Supplier Code of Conduct, Team Member Handbook, company policy or the law. Concerns may come up in any business area and may involve any level of team member. They may involve:

• Discrimination or harassment
• Fraud
• Improper accounting or financial reporting
• Misconduct or inappropriate behavior
• Theft
• Violence, threats or weapons on company property
• Any other violation of our Code, Team Member Handbook, company policy or the law

3. Does management really want me to report?

Yes! Speaking Up if you have a concern is an important part of our company culture!

By reporting actual or suspected violations of our Code of Ethics and Business Conduct, Supplier Code of Conduct, Team Member Handbook, company policy or the law, you give the company the information it needs to investigate and correct concerns.

4. How do I report a concern that directly involves my supervisor or manager?

If your concern involves your manager, you may report concerns to the next level of management, Human Resources or the Team Member Hotline. You can contact the Hotline by phone or the web. Hotline reports can be anonymous.

We have a strict non-retaliation policy that protects team members who raise a concern in good faith. This means sharing information that you honestly and sincerely believe to be true—even if it turns out not to be.

5. How do I know that my report will be kept confidential?

Hotline reports can be anonymous.

The company does its best to protect the confidentiality and privacy of everyone involved in an investigation while still ensuring the investigation is done correctly. In certain instances, team members who report a concern or who participate in investigations cannot be promised anonymity.

We have a strict non-retaliation policy that protects team members who raise a concern in good faith. This means sharing information that you honestly and sincerely believe to be true—even if it turns out not to be.

6. Will I get in trouble for making a report?

The company has a strict non-retaliation policy that protects team members who:

• Raise a concern in good faith (meaning they honestly and sincerely believe it to be true—even if it turns out not to be).
• Ask a question or seek advice about a business practice, decision, action or company policy.
• Participate in an investigation.

7. What happens after I make a report using the Team Member Hotline?

EthicsPoint will assign you a unique password-enabled code—called a “report key”—for tracking your report online. Write down your report key and password and keep both together in a safe place.

Messages are posted to your case when it is opened and closed. Investigators also may post messages if they need to contact you to get more information. If you provided an email address when you made the Hotline report, you will receive an email whenever a message is posted to your case. If you did not provide an email address, you will not receive email notifications about your case, but you can always check for messages here posted to your case here.

8. How long does it take for a Hotline report to be investigated or resolved?

Investigations usually begin within 1-2 business days. Investigations are often completed in less than 30 days. However, certain types of reports may require extra time to resolve. Click here to review the status of your case and send messages to the investigators.

9. Will I be notified of the results once the investigation is complete?

Yes. When the investigation is complete, a message will be posted to your case.

Click here to access your case and see any messages. To protect confidentiality, specific details about the investigation or discipline will not be shared. This does not mean that nothing was done to address the concern! The company takes protecting confidentiality very seriously whether a team member reports a concern or receives discipline.

10. What should I do if I lose my report key or forget the password I created?

If you lose your report key or password, you will not be able to access your report. However, you can raise your concern again and mention it is the same as a report you filed previously.

11. What should I do if the Hotline telephone number is not working?

If the telephone number is not working, make your report online and state that the telephone number did not work.