Foundever Ethics Hotline

FAQ

How do I report a potential violation using the web site?

  1. Select "Share a concern" from the Foundever Ethics Hotline homepage
  2. Select an "Issue" that best describes your report topic
  3. Fill out a report on your potential violation
  4. Record the report key and password for your report

Continued follow-up on a matter is particularly important for reports submitted anonymously, where we have no other means to communicate with you, the reporter. If you have identified yourself by name, the relevant Ethics Office team member or a designated subject matter expert will contact you directly to discuss your concern and ask any additional questions we may have.

How does Foundever Ethics Hotline work?

Foundever has contracted with NAVEX to administer Foundever Ethics Hotline. Because Foundever Ethics Hotline is administered by a third party vendor, we can provide our people a confidential tool, 24-hour access, and if requested and permitted in the local jurisdiction, an anonymous report submission. The Foundever Ethics Hotline web site is hosted on NAVEX's servers and the phone numbers are operated by NAVEX. Your identity cannot be revealed through telephone or internet records.

What happens when I call the Foundever Ethics Hotline phone number?

Foundever Ethics Hotline is administered by a third party, NAVEX. When you place a call to Foundever Ethics Hotline, the NAVEX call center specialist will capture your inquiry or report, asking you to provide detailed information. You may choose to remain anonymous when speaking with the call center specialist; however, doing so may limit a full investigation of the matter. You should also be prepared, if you are willing, to provide the names of witnesses and potential victims of the alleged unethical conduct to increase the success of an investigation into your complaint. While inquiries and reports may be submitted anonymously, we cannot guarantee confidentiality or anonymity as the nature of the issue and/or related case details may reveal the identities of those involved.

The specialist forwards your inquiry or report to the relevant Ethics Office, led by the designated Chief Ethics Officer. The call center specialist will provide you with a report key and password for you to access the "Follow up” section on the Foundever Ethics Hotline web site, and check the status or resolution of the matter you reported within three business days. The NAVEX call center specialist cannot provide you advice or resolve your issue over the phone. If your matter is urgent, s/he will provide you with information you may use to contact the relevant Ethics Office directly so you can receive immediate assistance.

For reports submitted through the representative, please check back on Foundever Ethics Hotline to:

Continued follow-up on a matter is particularly important for reports submitted anonymously, where we have no other means to communicate with you, the reporter. If you have identified yourself by name, the relevant Ethics Office team member or a designated subject matter expert will contact you directly to discuss your concern and ask any additional questions we may have.

What happens when I access the Foundever Ethics Hotline web site?

Foundever Ethics Hotline is administered by a third party, NAVEX. You may log on to foundever.ethicspoint.com:

When you log on, a series of prompts will instruct you how to accomplish your task. When sharing a concern, you will be asked to provide the most detailed information possible about the incident. You may choose to submit an inquiry or report anonymously; however, doing so may limit a full investigation of the matter.

Your inquiry or report will be logged and forwarded to the relevant Ethics Office team, led by the designated Chief Ethics Officer, for resolution. Foundever Ethics Hotline cannot provide you advice or resolve your issue directly. When submitting your inquiry or report, you will be given a report key and asked to create a personal password. You will need this information to access the "Follow up” section on the web site to check the status or resolution of the matter you reported. We ask you to follow-up on your inquiry or report within three business days. Please check back with Foundever Ethics Hotline to:

Continued follow-up on a matter is particularly important for reports submitted anonymously, where we have no other means to communicate with you, the reporter. If you have identified yourself by name, the relevant Ethics Office team member or a designated subject matter expert will contact you directly to discuss your concern and ask any additional questions we may have.

What should I do if I lose my report key or password?

Because of the secured access necessary for maintaining the reports, if you lose your report key or password, you will be required to file a new report through the "Share a concern" tab on the Foundever Ethics Hotline site. You can mention in the new report that this matter relates to prior report "X."

Can I call toll-free from outside the member firm?

Where toll-free call support is available, the number can be accessed from any phone within that location. In some locations mobile connectivity may be limited due to available service options for that location.