Concerns about your Care

• Understanding Complaints and Grievances:
• A complaint is an unresolved dispute or concern regarding your care that is filed with Wesley Family Services. For example, a complaint may be filed about the following:
  • A denial of services or treatment
  • Unsatisfactory services or treatment
  • Needs that are not met in the specified timeframe requested
• A grievance is a complaint that has escalated to the WFS Quality Department and a request that WFS reconsider a decision following an initial complaint.

To have your complaint or grievance resolved:

• Bring the complaint to the attention of your assigned program staff to resolve the matter.
• If your complaint remains unresolved, please bring the matter to the attention of the program supervisor verbally or in writing.
• Alternately, to speak with a member of our Quality department, please call 1-888-399-4024. You may also file a complaint or grievance electronically, using our EthicsPoint reporting system.
• WFS will also support you in filing a compliant or grievance externally, upon your request.