EthicsPoint is an independent company that provides secure, confidential telephone and web-based systems for use by those who wish to report a concern regarding business or employee conduct. Lilly is one of many companies that contract with EthicsPoint, a professional third-party, for this service. In addition to providing service 24 hours a day, EthicsPoint accepts reports made in dozens of languages via both via telephone and web. It is not EthicsPoint’s role to take action to address the concern, only to transmit the concern to Lilly’s Global Ethics and Compliance Operations Department.
EthicsPoint’s principle responsibilities are:
In some geographies, including the European Union and Switzerland, data privacy laws restrict the use of the hotline for certain reports of suspected violations including reports related to accounting, auditing, banking, internal controls, or anti-corruption (bribery).
Additionally, anonymous reporting may be discouraged or not permitted by law in some countries. If Lilly employees or external parties are uncertain about the appropriate processes or limitations for making reports in these locations, they may contact a Designated Representative for Countries with Hotline Reporting Restrictions. Lilly employees may refer to the Report a Concern page on the company’s global intranet LillyNow for additional guidance regarding EthicsPoint and general reporting information. Lilly employees may also seek guidance from a Lilly supervisor or a representative of the Global Privacy office, Human Resources, Ethics and Compliance, or Lilly Legal.
Return to Top ▲Concerns about an immediate threat of physical harm or damage to property should NOT be reported to the Lilly Ethics and Compliance Hotline. If you require emergency assistance, please contact your local emergency services.
Return to Top ▲First, consider whether you are comfortable raising your concern directly, to your manager, your manager’s supervisor, or to someone else in your department. Individuals within the company have indicated that, while sometimes challenging, directly addressing concerns with those involved can be very effective. If you are uncomfortable reporting your concern directly, or if you do not know the correct person to contact, or if you wish to remain anonymous, please proceed with filing a report through the Lilly Ethics and Compliance Hotline. Reports may be provided to management, Human Resources, or other parties as outlined in the Your Responsibilities and Speaking Up No Retaliation Procedures on LillyNow and the Code of Business Conduct – The Red Book via Lilly.com.
Return to Top ▲If you wish to report a business conduct concern involving Lilly, you may complete a report on this website, hosted by EthicsPoint, or you may speak with a specialist in EthicsPoint’s call center, which answers calls to the Lilly Ethics and Compliance Hotline. Regardless of which option you select, you will have the option to remain anonymous, if you so choose.
In most countries, Lilly offers a telephone number you can call at no cost to you and the Hotline may initially be answered in English. The Hotline specialist who answers your call will bring an interpreter on the line if you would prefer to report your concern in a language other than English. You can reach an operator 24 hours a day. You can find those numbers listed on the Lilly Ethics and Compliance website here.
Return to Top ▲If you choose to identify yourself when you file a report, Lilly will make every reasonable effort to keep your name in confidence while your concern is being reviewed. Many case evaluations can be resolved more quickly and effectively when the person who makes the report is identified because it gives Lilly’s HR representative the opportunity to follow up directly with the individual. The more information you provide, the more likely it is that the review will yield accurate results.
Return to Top ▲Yes, this is your right. However, anonymous reporting may be discouraged or not permitted by law in some countries. If Lilly employees or external parties are uncertain about the appropriate processes or limitations for making reports in these specific locations, they may contact a Designated Representative for Countries with Hotline Reporting Restrictions. Lilly employees may refer to the Report a Concern page on the company’s global intranet LillyNow for additional guidance regarding EthicsPoint and general reporting information. Lilly employees may also seek guidance from a Lilly supervisor or a representative of the Global Privacy office, Human Resources, Ethics and Compliance, or Lilly Legal.
You may report your concern anonymously by using either the web-based form or the Lilly Ethics and Compliance Hotline, which is operated by EthicsPoint. If you choose to make your report anonymously, you will receive a Report Key number and password to monitor the progress on your concern and add additional information, if necessary. This also allows Lilly to ask follow-up questions, while protecting your anonymity.
If you choose to report anonymously, please take care not to report information that may personally identify you, such as:
EthicsPoint does not trace phone calls or use Caller Identification. In addition, EthicsPoint does not generate or maintain internal connection logs containing Internet Protocol (IP) addresses, so no information linking your computer to EthicsPoint would be available if you choose to make a report online. Reports from your computer come through a secure Internet portal which does not trace or show user screen names.
Return to Top ▲At the end of your telephone call or web-based report, EthicsPoint will provide a Report Key number and ask you to create a password. You can call the Ethics and Compliance Hotline or visit the Hotline website within 1-3 business days after you make your initial report to monitor progress on your report and learn whether any additional information is needed from you to address your concern.
Return to Top ▲Because of the high level of confidentiality that is maintained for reports, if you lose your Report Key number or password, you will be required to file a new report. If that happens, please mention in your new report that this matter is related to a previously submitted report.
Return to Top ▲EthicsPoint notifies Lilly’s Global Ethics and Compliance Operations Department when it receives a concern. Lilly begins an appropriate review, using internal and external resources as appropriate. The information in your report is shared only with appropriate review team members, and the concern is reviewed promptly and as discreetly as possible. You may monitor the status of the review by contacting the Lilly Ethics and Compliance Hotline, or by clicking on the Follow Up link on the website.
Return to Top ▲Reports are entered directly on the EthicsPoint secure server to prevent any possible breach in security. EthicsPoint makes reports available to specific individuals within Lilly’s Global Ethics and Compliance Operations Department, and these individuals share them with the appropriate area or team for evaluation.
Return to Top ▲It is the ethical obligation of all Lilly employees to raise concerns about conduct believed to be unethical or a potential violation of policy, regulation, or law. Lilly does not tolerate any form of retaliation against individuals who report any suspected improper, unethical, or illegal conduct.
Return to Top ▲Yes. All Lilly employees have an obligation to speak up when they observe or suspect something that could harm Lilly or the people we serve. Your willingness to report a problem or concern can help us all get better and better. Also, offering input may help to identify issues that can improve a process, procedure, or the company’s overall performance.