Welcome to the Lilly Ethics & Compliance Hotline

Frequently Asked Questions about the Lilly Ethics & Compliance Hotline ►

Frequently Asked Questions

 

Questions & Answers

  1. Why has Lilly contracted with EthicsPoint for reporting of concerns?

    EthicsPoint is an independent company that provides secure, confidential telephone and web- based systems for use by those who wish to report a concern regarding business conduct. Lilly is one of many companies that contract with EthicsPoint, a professional third-party, for this service. In addition to providing service 24 hours a day, EthicsPoint offers translation services that allow telephone and web reports to be made in dozens of languages. It is not EthicsPoint’s role to take action to address the concern, only to transmit the concern to Lilly’s Global Ethics & Compliance Operations Office.

    EthicsPoint’s principle responsibilities are:

    1. Provide confidential telephone and web-based options for reporters to state concerns about Lilly’s business conduct
    2. Protect the identity of reporters who wish to remain anonymous
    3. Provide translation services for those reporters who wish to report in languages other than English
    4. Transmit information about the concern to Lilly’s Global Ethics & Compliance Operations Office so the company can conduct an appropriate review

    Allow Lilly to communicate with an anonymous reporter by serving as an intermediary which can relay follow-up questions and answers, as well as information about the progress of the review.

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  2. What if I need to report from privacy restricted country?

    In some geographies, including the European Union and Switzerland, data privacy laws restrict the use of the Hotline for certain types of reports of suspected violations specifically concerning the areas of accounting, auditing, banking, internal controls or anti-corruption (bribery)

    Additionally, anonymous reporting may be discouraged or not permitted by law in some countries. If Lilly employees or external parties are uncertain about the appropriate processes or limitations for making reports in these specific locations, they may contact a Designated Representative for Countries with Hotline Reporting Restrictions for the location which the Reporter is making his/her report. Lilly employees may refer to the Report a Concern page on the Global Ethics and Compliance LillyNet site for further guidance regarding EthicsPoint and general reporting information. Lilly employees may also seek guidance from a Global Privacy Office representative, a Lilly supervisor, a Human Resources representative, an Ethics and Compliance representative, or Lilly Legal.

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  3. What if this is an emergency?

    Concerns about an immediate threat of physical harm or damage to property should NOT be reported to the Lilly Ethics & Compliance Hotline. If you require emergency assistance, please contact your local emergency services.

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  4. Should I report my concern through the Lilly Ethics & Compliance Hotline or my Lilly manager or Human Resources Representative?

    First consider whether you are comfortable raising your concern directly, such as to your manager, you manager’s supervisor, or to someone else in your department. Individuals within the company have indicated that, while sometimes challenging, directly addressing issue and concerns with those involved can be very effective. If you are uncomfortable reporting your concern, if you do not know whom to contact, if you believe your concern has not be satisfactorily addressed, or if you wish to remain anonymous, please proceed with the filing of a report through the Lilly Ethics & Compliance Hotline. Reports may be made to management, human resources, or as otherwise outlined in the Global Policy on Compliance via LillyNet and the Code of Business Conduct – The Red Book via Lilly.com. However, if an employee is submitting a report or complaint involving his/her supervisor or line management, the employee is required to submit the report in one of the ways specified in the Global Policy on Compliance and the Code of Business Conduct – The Red Book other than reporting to his/her supervisor or line management.

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  5. How can I report my concern to the Lilly Ethics & Compliance Hotline?

    If you wish to report a business conduct concern involving Lilly, you may complete a report on this website, hosted by EthicsPoint, or you may speak with a specialist in EthicsPoint’s call center, which answers calls to the Lilly Ethics & Compliance Hotline. Regardless of which option you select, you will have the option to remain anonymous, if you so choose.

    1. Submit an online report; click here.
    2. Submit a telephone report; 1-800-815-2481.

    In most countries, Lilly offers a telephone number you can call at no cost to you and the Hotline will initially be answered in English. The Hotline specialist who answers your call will bring an interpreter on the line if you would prefer to report your concern in a language other than English. You can reach a live operator 24 hour a day.

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  6. Should I identify myself?

    If you choose to identify yourself in reporting your concern, Lilly will make every reasonable effort to hold your name in confidence while your concern is being reviewed. Many case evaluations can be more quickly and effectively completed when the reporter is identified because it allows Lilly’s HR representative to follow up directly with the reporter. The more information you provide, the more likely it is that the review will yield accurate results.

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  7. May I report my concern anonymously?

    Yes, this is your right. However, anonymous reporting may be discouraged or not permitted by law in some countries. If Lilly employees or external parties are uncertain about the appropriate processes or limitations for making reports in these specific locations, they may contact a Designated Representative for Countries with Hotline Reporting Restrictions for the location which the Reporter is making his/her report. Lilly employees may refer to the Report a Concern page on the Global Ethics and Compliance LillyNet site for further guidance regarding EthicsPoint and general reporting information. Lilly employees may also seek guidance from a Global Privacy Office representative, a Lilly supervisor, a Human Resources representative, an Ethics and Compliance representative, or Lilly Legal.

    You may report your concern anonymously by using either the web-based form or the Lilly Ethics & Compliance Hotline, which is operated by EthicsPoint. If you choose to make your report anonymously, you will be provided with a Report Key number and asked to create a password. You will need to retain these to return to the report you previously submitted. When you check back, you can monitor the progress on your concern and add additional information, if necessary. This will also allow Lilly to ask follow-up questions, while protecting your anonymity.

    If you choose to report anonymously, please take care not to report information that may personally identify you, such as:

    1. Providing your reporting relationship to others in the company
    2. Providing your physical work location
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  8. How does EthicsPoint maintain confidentiality?

    EthicsPoint does not trace phone calls or use Caller Identification. In addition, EthicsPoint does not generate or maintain internal connection logs containing Internet Protocol (IP) addresses, so no information linking your computer to EthicsPoint would be available if you choose to make a report online. Reports from your computer would come through a secure Internet portal which does not trace or show user screen names.

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  9. How can I monitor progress on my concern?

    At the end of your telephone call or web-based report, EthicsPoint will provide you with a Report Key number and ask you to create a password. You will be asked to telephone Lilly’s Ethics & Compliance Hotline, operated by EthicsPoint, or visit the Lilly Ethics & Compliance Hotline website seven to ten business days after you make your initial report. At that time, you can monitor progress on your report and learn whether any additional information is needed from you to address your concern.

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  10. What should I do if I lose my Report Key number or Password?

    Because of the high level of confidentiality that is maintained for reports, if you lose your Report Key number or password, you will be required to file a new report. Please mention in your new report that this matter is related to a previously submitted report.

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  11. How does Lilly review concerns?

    EthicsPoint notifies Lilly’s Global Ethics & Compliance Operations Office when a concern is received. Lilly then commences an appropriate review, using internal and external resources as appropriate. The information in your report is shared with only appropriate review team members, and the concern is reviewed promptly and as discreetly as possible. You are able to monitor status of the review by contacting the Lilly Ethics & Compliance Hotline, or by clicking on the Follow Up link on the website.

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  12. Where do the reports go? Who can access them?

    Reports are entered directly on the EthicsPoint secure server to prevent any possible breech in security. EthicsPoint make these reports available to specific individuals within Lilly’s Global Ethics & Compliance Operations team who share them with those charged with evaluating the type of situation described.

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  13. What if I face retaliation?

    It is the ethical obligation of all Lilly employees to raise concerns about conduct believed to be unethical or a potential violation of policy, regulation, or law. Lilly does not tolerate any form of retaliation against individuals to report any suspected improper, unethical or illegal conduct. Lilly does not tolerate any form of retaliation against individuals who report any suspected improper, unethical or illegal conduct.

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  14. Does management really want me to report?

    Yes. In fact, they need you to report. Your willingness to report a problem or concern translates into an opportunity for the company to be better. Reporting a concern can minimize the potential negative impact on the company and our customers, and, most importantly, help to alleviate a difficulty you might be facing. Also, offering input may help to identify issues that can improve corporate culture and the company’s overall performance. If you observe or suspect a violation of company policy or of the law, as an employee, you have the obligation to speak up. Please do not assume that someone else is going to raise the concern. Unless you speak up, the company may not have the chance to evaluate and address the situation.

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