ATTENTION! This webpage is hosted on EthicsPoint's secure servers and is not part of the Coach, Inc. website or intranet.

Frequently Asked Questions

What is EthicsPoint?

EthicsPoint is a comprehensive and confidential reporting tool to assist management and employees to work together to address fraud, abuse, and other misconduct in the workplace, all while cultivating a positive work environment.

May I report using either the Internet or the telephone?

Yes. With EthicsPoint, you have the ability to file a confidential, anonymous report via either the telephone or the Internet. Special restrictions apply to anonymous reporting originating in the European Union.

More Frequently Asked Questions


Employee Assistance Program (US): 800-448-4358

To report counterfeit product, please call:
Counterfeit Hotline (US): 877-7TURNLOCK (877-788-7656)

To report an issue with a Coach product or customer service, please contact our Customer Service Team at 1-800-444-3611 (Monday-Friday, 8 a.m. - 8 p.m. ET) or send e-mail to Customer Service at

Ethics and Compliance Reporting System

Coach, Inc. has established this website, maintained by EthicsPoint (an independent reporting service), to provide the company and its subsidiaries with a forum to hear your concerns or reports of misconduct. Through this site, employees, business partners and members of the general public may report their concerns confidentially and, if desired, anonymously.

All reports submitted using this website are received directly by EthicsPoint and then routed to the appropriate persons within Coach, Inc., who will ensure that each report is handled in a professional manner. Any reports of relating to (1) accounting violations or other matters specified in the Sarbanes Oxley Act of 2002 or (2) bribery or corruption as specified in the Foreign Corrupt Practices Act of 1977 will also be reported directly to Coach, Inc.’s outside directors. When you submit a report, you have the choice to remain anonymous or identify yourself. Either way, the more detail you provide in your report, the more effectively Coach, Inc. can address your concern.

The Board of Directors and management team at Coach, Inc. value your input. We appreciate your support and cooperation in upholding the Company's core values, principles, philosophies and ethical standards by participating in this process.

Please note that this reporting line is not intended to be used for standard customer service issues or complaints. To report an issue with a Coach, Inc. product or customer service, please contact our Customer Service Team at 1-800-444-3611 (Monday-Friday, 8 a.m. - 8 p.m. ET) or send e-mail to Customer Service at

Coach, Inc. may not respond to any customer service related reports made on this system.

For Individuals in the European Union the Compliance Reporting System only allows you to report concerns related to financial, accounting or auditing practices of the company, fraud or bribery allegations. If your concern pertains to other types of non-compliance issues, you are encouraged to report them to local management.
  • Austria
  • Belgium
  • Bulgaria
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • French Guiana
  • French Polynesia
  • Germany
  • Great Britain
  • Greece
  • Hungary
  • Ireland
  • Ireland, Northern
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • The Netherlands
  • Norway
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden

EthicsPoint is NOT a 911 or Emergency Service:
Do not use this site to report events presenting an immediate threat to life or property. Reports submitted through this service may not receive an immediate response. If you require emergency assistance, please contact your local authorities.