FedEx Alert Line

Workplace Violence. If you are reporting a concern about workplace violence including, any concerns about intimidation, bullying, harassment, stalking, written, spoken, or physical threats or any behavior or action that would put someone in a state of fear or concern for their safety, file a report online with FedEx Security at http://pwn01713.prod.fedex.com:8003/esims-webapp/wpvp. If it is an emergency, call 9-1-1 or your local emergency responders.

Common Questions & Answers About the FedEx Alert Line

Below you will find answers to common questions about the FedEx Alert Line.

Reporting - General+

May I report using either the Internet or the telephone?

Yes. You have the ability to file a report via either the telephone or the Internet at https://secure.ethicspoint.com/domain/en/report_company.asp?clientid=46351.

What type of situations should I report?

The FedEx Alert Line allows you to provide anonymous and confidential reports of any known or suspected violation of law, the Code of Conduct, or any other company policy or other unethical behavior subject to applicable local country laws and regulations.

If I see a violation, shouldn't I just report it to my manager, security, or human resources and let them deal with it?

If you believe that a legal or ethical violation has occurred, it is your duty to report it. Ideally, you should bring any concerns forward to your direct manager or other member of management, Human Resources, Security or the Legal Department. We recognize, however, that there may be circumstances when you are not comfortable reporting the issue in this manner. If so, you may use the Alert Line to report your concern.

Why should I report what I know? What’s in it for me?

In all our activities, whether we’re acquiring a company, operating our networks or reporting financial results, we seek to be honest, transparent, and legal. That means everyone at FedEx must always scrupulously comply with all laws and regulations that govern FedEx operations. We will always err on the side of doing what’s right, exhibiting the values of honesty, fairness, reliability, respect, and trustworthiness. Likewise, if you believe that a legal or ethical violation has occurred, it is your duty to report it. Reporting legal and ethical violations will help maintain FedEx’s strong corporate reputation.

Does management really want me to report?

We certainly do. In fact, we need you to report. You know what is going on in our company - both good and bad. You may have initial knowledge of an activity that may be cause for concern. Your reporting can minimize the potential negative impact on the company and our people. Also, offering positive input may help identify issues that can improve corporate culture and performance.

Where do these reports go? Who can access them?

Reports are entered directly to a secure server to prevent any possible breach in security. Reports are made available only to specific individuals within the company who are charged with evaluating and investigating the report, based on the type of violation and location of the incident. Each of these report recipients has had training in keeping these reports in the utmost confidence.

Isn’t this system just an example of someone watching over me?

The FedEx Alert Line is a positive aspect of FedEx’s overall philosophy of integrity and compliance, and allows us to ensure a safe, secure, and ethical workplace. You are encouraged to seek guidance on ethical dilemmas, provide positive suggestions, or communicate a concern. Effective communication is critical in today’s workplace and this is a great tool to enhance that communication.

We have carefully chosen the best reporting tool to meet our compliance obligations while maintaining a positive reporting environment.


Reporting Security & Confidentiality+

It is my understanding that any report I send from a company computer generates a server log that shows every website my PC connects with; won’t this log identify me as a report originator?

The Alert Line is run by an independent third party company called NAVEX Global. NAVEX Global does not generate or maintain any internal connection logs with IP addresses; no information linking your PC to NAVEX Global is available. In fact, NAVEX Global is contractually committed not to pursue a reporter’s identity.

If you feel uncomfortable making a report on your work PC, you have the option of using a PC outside our work environment (such as one located at an Internet café, the library, at a friend’s house, etc.) through the NAVEX Global secure website. Many people choose this option, as NAVEX Global’s data shows that fewer than 12% of reports are generated during business hours.

Can I file a report from home and still remain anonymous?

A report from home, a neighbor’s computer, or any Internet portal will remain secure and anonymous, where permitted by local laws. An Internet portal never identifies a visitor by screen name and the NAVEX Global system strips away identifying information, such as an IP address, so that anonymity is maintained. Plus, NAVEX Global is contractually committed not to pursue a reporter’s identity.

I am concerned the information I provide NAVEX Global will ultimately reveal my identity. How can you assure me that will not happen?

The NAVEX Global system is designed to protect you. In fact, we are contractually committed not to pursue a reporter’s identity. To further ensure your anonymity, you - as a reporting party - need to be careful not reveal any identifying details as part of your report. For example, “from my cube next to Jan Smith … ” or “in my 33 years … ”

Is the telephone toll-free hotline confidential and anonymous too?

Yes. You will be asked to provide the same information you would provide in an Internet-based report; the interviewer will type your responses directly into NAVEX Global’s secure environment. Hotline-based reports have the same security and confidentiality measures applied to them during delivery as Internet-based reports. Please note that some countries outside the United States do not allow anonymous reporting. The NAVEX Global system is set up to let you know if an anonymous report is not allowed in your country.

What if I want to be identified with my report?

There is a section in the report where you may identify yourself, if you wish. In some cases, it is important to identify yourself for us to be able to fully investigate a matter. Remember, FedEx policies prohibit any form of retaliation against a person who reports in good faith any known or suspected misconduct.


Tips & Best Practices+

I am aware of some individuals involved with unethical conduct, but it doesn't affect me. Why should I bother reporting it?

Our company chooses to promote ethical behavior. All unethical conduct, at any level, ultimately hurts the company and all employees, including you. One only has to consider what happened in recent corporate scandals to see the disastrous effects a seemingly harmless lapse in ethics can have on an otherwise healthy company. If you know of any incidents of legal or ethical violations, consider it your duty to yourself and your coworkers to report it.

I am not sure if what I have observed or heard is a violation of company policy or involves unethical conduct, but it just does not look right to me. What should I do?

File a report. NAVEX Global can help you prepare and file your report so it can be properly understood. We would rather you report a situation that turns out to be harmless than let possibly unethical behavior go unchecked because you were unsure.

What if my boss or other managers are involved in a violation? Won’t they get the report and start a cover-up?

The Alert Line system and report distribution protocols are designed so implicated parties are not notified about or granted access to reports in which they have been named.

What if I remember something important about the incident after I file the report?

When you file a report, either using the Internet or through the telephone line, you receive a unique report key and are asked to select a password. With the report key and your password, you can return to the system again, either by Internet or telephone, and access the original report. At that point, you can add more details.

What if you have questions for me concerning my report?

The Alert Line system provides functionality that enables company representatives to post questions for you, even if you report anonymously. When you receive your report key, you will be provided with the amount of time we expect for the report to be processed. When that time has passed, we strongly suggest you check to see if any questions have been posted. Providing the opportunity for such dialogue means situations may not only be identified but can also be resolved, no matter how complex.

Are these follow-ups on reports as secure as the first one?

All Alert Line correspondences are held in the same strict confidence as the initial report, continuing under the umbrella of anonymity, if you so choose (and where permitted by local laws).

Can I still file a report if I don’t have access to the Internet?

You can file a report from any computer that can access the Internet. You can file from home. Many public locations, including most public libraries, have Internet computers. If you don’t have access or are uncomfortable using a computer, you can call the toll-free hotline which is available 24 hours a day, 365 days a year. Dialing instructions vary by country; verify the proper dialing instructions with a local team member.

What should I do if the telephone number is not working?

If the telephone number listed above is not functioning, please make your report online through this web site https://secure.ethicspoint.com/domain/en/report_company.asp?clientid=46351. Please indicate in the report that the telephone number did not work.

What should I do if the country I am in is not listed above?

If there is no service for your location, please make your report online through this web site https://secure.ethicspoint.com/domain/en/report_company.asp?clientid=46351. Please indicate in the report that dialing instructions for the country you are located in were not available.