Every action matters. Speak up!

You should report any suspected violation of the law, the FedEx Code of Conduct, or any other company policy, or other unethical or unsafe behavior.

If you believe that a violation has occurred, it is your duty to report it. Ideally, you should bring any concerns forward to your direct manager or other members of management, Human Resources, Security or the Legal Department. We recognize, however, there may be circumstances when you are not comfortable reporting the issue in this manner. If so, use the FedEx Alert Line to report your concern.

The FedEx name is synonymous with integrity and reliability. In all our activities, we strive to be honest, transparent, and ethical and always err on the side of doing what is right. Unethical, illegal, unsafe, or other improper actions are contrary to our core values and can harm our reputation, our team members, and our customers. Acting with integrity includes speaking up when someone has engaged in such conduct. By speaking up, you are preserving our culture of integrity and protecting others.

FedEx promotes ethical behavior. All unethical conduct, at any level, ultimately hurts the company and all team members, including you. One only has to consider what happened in recent corporate scandals to see the disastrous effects a seemingly harmless lapse in ethics can have on an otherwise healthy company. If you know of any incidents of legal or ethical violations, consider it your duty to yourself and your coworkers to report it.

Speak up and report it using one of the channels available to you! If you choose to use the FedEx Alert Line, NAVEX can help you prepare and file your report so it can be properly understood. We would rather you report a situation that turns out to be harmless than let possibly unethical behavior go unchecked because you were unsure.

We certainly do. We need you to report because we cannot address concerns unless we first know about them. You know what is going on in our company - both good and bad. You may know of an activity that may be cause for concern. Your reporting can minimize the potential negative impact on the company and our people. Reporting may also help identify issues that can improve corporate culture and performance.

The FedEx Alert Line is a positive aspect of our overall philosophy of integrity and compliance, and allows us to ensure a safe, secure, and ethical workplace. You are encouraged to seek guidance on ethical dilemmas, provide positive suggestions, or communicate a concern. Effective communication is critical in today’s workplace and this is a great tool to enhance that communication.

We have carefully chosen the best reporting tool to meet our compliance obligations while maintaining a positive reporting environment.

Yes. Both methods are acceptable and are processed the same.

You can file a report from any computer that can access the Internet. You can file from home, or in public locations, including most public libraries, with Internet computers. If you don’t have access or are uncomfortable using a computer, you can call the toll-free hotline which is available 24 hours a day, 365 days a year. Dialing instructions vary by country; verify the proper dialing instructions with a local team member.

If the telephone number is not functioning, please make your report online through this web site. Please indicate in the report that the telephone number did not work.

If there is no service for your location, please make your report online through this web site. Please indicate in the report that dialing instructions for the country you are in were not available.

When you file a report, either using the Internet or through the telephone line, you receive a unique report key and are asked to select a password. With the report key and your password, you can return to the system again, either by Internet or telephone, and access the original report. You can add more details, add attachments, ask questions about the status, or respond to questions posted to you.

The FedEx Alert Line system provides functionality that enables company representatives to post questions for you, even if you report anonymously. When you receive your report key, you will be provided with the amount of time we expect for the report to be processed. When that time has passed, we strongly suggest you check to see if any questions have been posted. Providing the opportunity for such dialogue means situations may not only be identified but can also be resolved, no matter how complex.

All FedEx Alert Line correspondences are held in the same strict confidence as the initial report, continuing under the umbrella of anonymity, if you so choose (and where permitted by local laws).

Reports are entered directly to a secure server to prevent any possible breach in security. Reports are provided only to specific individuals within the company who are charged with evaluating and investigating the report, based on the type of violation, the location of the incident, and the FedEx Operating Company involved. Each of these report recipients has had training in keeping these reports in the utmost confidence.

No. The majority of managers throughout the company do not have access to the FedEx Alert Line system and have no access to the reports generally. Furthermore, the FedEx Alert Line system and report distribution protocols are designed so implicated parties are not notified about or granted access to reports in which they have been named.

FedEx has implemented strict security protocols to limit access to reports to only those specific individuals within the company charged with evaluating and investigating the report or who have reporting responsibilities for reports/investigations. FedEx policies limit the disclosure of confidential information, such as the report details, to individuals who have a legitimate business need to know the information. We make every effort to protect your privacy and the privacy of those contacted during the investigation.

Usually the answer is “yes.” There are some countries outside the United States that do not allow certain reports to be made anonymously and we have to comply with those laws. Some countries prohibit us from encouraging reporters to report anonymously, even though anonymous reports are allowed within that country. The NAVEX system is set up to let you know if an anonymous report is not allowed in your country.

Where anonymous reporting is allowed, we encourage you to follow-up on the status of the report if additional information is needed, as it is impossible for us to contact you directly if you report anonymously. The only way for us to contact you about the report is to post a question in the system which you can access when following-up on the report.

The FedEx Alert Line is run by an independent third party company called NAVEX. NAVEX does not generate or maintain any internal connection logs with IP addresses; no information linking your PC to NAVEX is available. NAVEX is contractually committed not to pursue a reporter’s identity.

The FedEx Alert Line is overseen by the FedEx Corporate Compliance & Integrity group, which has a procedure in place with IT preventing access to server logs to determine the identity of an anonymous reporter. If a reporter reports anonymously (in countries where this is allowed), we believe this choice should be respected until the reporter identifies themselves.

If you feel uncomfortable making a report on your work computer, you have the option of using a computer outside our work environment (such as one at an Internet café, the library, at a friend’s house, etc.) through the NAVEX secure website. Many people choose this option, as NAVEX’s data shows that fewer than 12% of reports are generated during business hours.

A report from home, a neighbor’s computer, or any Internet portal will remain secure and anonymous, where permitted by local laws. An Internet portal never identifies a visitor by screen name and the NAVEX system strips away identifying information, such as an IP address, so anonymity is maintained. Plus, NAVEX is contractually committed not to pursue a reporter’s identity.

The NAVEX system is designed to protect you. NAVEX is contractually committed not to pursue a reporter’s identity. To further ensure your anonymity, you - as a reporting party - need to be careful not reveal any identifying details as part of your report. For example, “from my cube next to Jan Smith … ” or “in my 33 years … ”

Yes, where anonymous reporting is allowed by law. You will be asked to provide the same information you would provide in an Internet-based report; the interviewer will type your responses directly into NAVEX’s secure environment. Hotline-based reports have the same security and confidentiality measures applied to them during delivery as Internet-based reports.

There is a section in the report where you may identify yourself, if you wish. In some cases, it is important to identify yourself for us to fully investigate a matter. Remember, FedEx policies prohibit any form of retaliation against a person who reports in good faith any known or suspected misconduct.