Report a Concern Online
FAQs
What is the Zoetis Safe to Say Helpline?
The Zoetis Safe to Say Helpline is a channel for colleagues, contingent workers, and third parties to raise concerns regarding potential or actual violations of law, regulation, and/or Zoetis policy. The Safe to Say Helpline is available 24 hours a day, seven days a week, with the option to submit reports by phone, online, or mobile. Corporate Compliance is responsible for ensuring that Zoetis investigates and appropriately resolves your concerns.
What type of concerns should I report?
All actual or potential violations of law, regulation, and/or Zoetis policy or improper conduct should be reported. Examples of conduct that should be reported include:
- Improper payments to government officials or commercial entities generally;
- Falsification of expense or other financial documentation by colleagues, distributors, re-sellers or other sales channel partners;
- Conflicts of interest or kickbacks;
- Financial irregularities or impropriety;
- Theft, fraud, misappropriation;
- Regulatory or quality issues;
- Improper payments for product registration or customs clearance;
- Violations of US export regulations and sanctions/embargoes;
- Books and records abuses (false entries in the Company’s financial records);
- Research/clinical study abuses (especially concerning data submitted to regulators);
- Matters involving one or more high level managers as the subject;
- Manufacturing abuses;
- Retaliation;
- Items that may have significant media implications;
- Discrimination or Harassment in the Workplace including Sexual Harassment and Hostile Work Environment;
- Any other conduct that could be a potential or actual violation of law, regulation, and/or Zoetis policy.
When in doubt, it is best to raise your concern.
What happens after I report a concern?
When you contact the Zoetis Safe to Say Helpline, the report is entered directly into an independent third-party secure system to prevent any possible breach in security. The report is then made available only to a member of the Corporate Compliance Team who is responsible for reviewing and responding to your report within 48-72 hours. Based on the information provided in the report, Compliance will look into your concerns to ensure they are addressed and resolved in accordance with our Core Beliefs and Code of Conduct. In certain circumstances, Compliance may seek assistance from, or delegate authority to, other groups or individuals to investigate your concerns. Throughout this process, however, Compliance will strive to maintain confidentiality as appropriate and any discussions will be limited to only those individuals with a “need to know.”