Our Ethics Helpline web form is a confidential reporting platform available 24 hours a day, 7 days a week. You can ask questions, make suggestions, or raise concerns by calling the Helpline or making an online report – simply click on the icon. Anyone can use the Helpline - you do not have to be a JLL employee.
When you contact the Helpline via phone or online, you will receive a report key (a unique number) and password which you need to keep safe so you can follow up on your submission, track progress, add further information or answer any follow-up questions. If you lose your report key or password, you may file a new report, and state it is related to your previous report.
We hope that you feel able to tell us who you are, but if you do not feel comfortable, you can submit your question or concern anonymously - although reporting anonymously may make it more difficult to thoroughly investigate your concern.
A small number of countries restrict anonymous reporting, and if applicable to your location, it will be made clear when you call the Ethics Helpline or begin your online report.
Any report you make will be kept confidential to the greatest extent possible. We use NAVEX’s EthicsPoint case management system to administer the Ethics Helpline. It is hosted on NAVEX’s secure servers and is not part of JLL’s website or intranet. NAVEX does not trace phone calls or use functionality such as caller identification, nor do they log your IP address if you report online.
We encourage speaking up and offer multiple channels to do so. You should use the channel you feel most comfortable with. This could be your manager or their superior, an Ethics Officer, or someone in Legal or Human Resources.
We do not tolerate any form of retaliation against anyone who asks a question, reports a concern, makes a complaint in good faith or cooperates in an investigation.
If you need support during or after an investigation, please reach out to an Ethics Officer, Human Resources, Employee Relations or use our Employee Assistance Program (contact Human Resources for JLL’s company ID and toll-free telephone number or visit www.guidanceresources.com).