If you have a concern or suspect behaviors that are inconsistent with our Code, policies, or the law, please speak up so that we can take action to address the problem. Every reported concern is taken seriously.

By having the courage to speak up, you can help make things right, strengthening our ethical culture and protecting our people and the company from harm.

Report Online Submit your concern using the secure form Report by Phone Use our toll-free number to report an ethics concern in your own language Ask a Question Get answers to questions about JLL’s Code of Ethics and policies Follow Up Use your issued Report Key and password to follow up on a previously submitted report or concern

Six things you need to know about our Ethics Helpline

What is the Ethics Helpline?

Our Ethics Helpline web form is a confidential reporting platform available 24 hours a day, 7 days a week. You can ask questions, make suggestions, or raise concerns by calling the Helpline or making an online report – simply click on the icon. Anyone can use the Helpline - you do not have to be a JLL employee.

What happens after I contact the Helpline?

When you contact the Helpline via phone or online, you will receive a report key (a unique number) and password which you need to keep safe so you can follow up on your submission, track progress, add further information or answer any follow-up questions. If you lose your report key or password, you may file a new report, and state it is related to your previous report.

Can I report anonymously?

We hope that you feel able to tell us who you are, but if you do not feel comfortable, you can submit your question or concern anonymously - although reporting anonymously may make it more difficult to thoroughly investigate your concern.

A small number of countries restrict anonymous reporting, and if applicable to your location, it will be made clear when you call the Ethics Helpline or begin your online report.

Will my report remain confidential?

Any report you make will be kept confidential to the greatest extent possible. We use NAVEX Global’s EthicsPoint case management system to administer the Ethics Helpline. It is hosted on NAVEX Global’s secure servers and is not part of JLL’s website or intranet. NAVEX Global does not trace phone calls or use functionality such as caller identification, nor do they log your IP address if you report online.

Who else can I speak to?

We encourage speaking up and offer multiple channels to do so. You should use the channel you feel most comfortable with. This could be your manager or their superior, an Ethics Officer, or someone in Legal or Human Resources.

What about retaliation?

We do not tolerate any form of retaliation against anyone who asks a question, reports a concern, makes a complaint in good faith or cooperates in an investigation.

If you need support during or after an investigation, please reach out to an Ethics Officer, Human Resources, Employee Relations or use our Employee Assistance Program (contact Human Resources for JLL’s company ID and toll-free telephone number or visit www.guidanceresources.com).