What is EthicsPoint?

EthicsPoint is a confidential service provided by a third-party company, NAVEX. The Coca-Cola Company uses this service to help associates, bottling partners, suppliers, customers, consumers and others report concerns, ask questions, and seek approvals related to our Code of Business Conduct and other ethical issues. It is available online and by phone to make sure your concerns are heard.

Can I remain anonymous if I file a report?

Yes, you can remain anonymous when filing a report, where permitted by law.

What happens when I report a concern?

When you report a concern through EthicsPoint, The Coca-Cola Company’s Ethics & Compliance Office receives the information. They review your report to understand the issue and determine the best way to handle it. If needed, a thorough and fair investigation is conducted to gather all the facts. Your confidentiality and anonymity are respected throughout this process, so you can report your concerns without fear.

How long does the investigation process take?

The length of the investigation process can vary depending on the complexity of the concern. Some issues might be resolved quickly, while others may take more time to thoroughly investigate. Rest assured, The Coca-Cola Company works diligently to address all reports as efficiently as possible, ensuring a fair and thorough process. We appreciate your patience and understanding during this time.

Will I be informed about the outcome of an investigation?

You will be informed when an investigation is closed. However, due to confidentiality and privacy considerations, specific details about the investigation and the actions taken may not be disclosed. The Coca-Cola Company’s Ethics & Compliance Office ensures that appropriate measures are taken based on the findings.

What protections are in place against retaliation for reporting a concern?

The Coca-Cola Company strictly prohibits any form of retaliation against individuals who report concerns in good-faith. Those who raise concerns play a crucial role in fostering an ethical workplace and safeguarding our reputation. If you have any worries about potential retaliation, please contact the Ethics & Compliance Office for further discussion and support. The Coca-Cola Company is committed to ensuring a safe environment for you to report any issues without fear of retaliation.

What if I lose my Report Key or forget the Password I created?

Please contact the Ethics & Compliance Office for assistance (compliance@coca-cola.com).

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