NAVEX is a 3rd party provider of a comprehensive and confidential reporting tool to assist management and employees to work together to address fraud, abuse, and other misconduct in the workplace, all while cultivating a positive work environment. At Sempra, NAVEX’s tool is called the “Ethics & Compliance Helpline”
Yes. With NAVEX, you have the ability to file a report via either the telephone or the Internet.
The NAVEX system is designed for employees to report any violation of our stated Code of Conduct, or another concern you may have.
All employees have a duty to timely report any known or perceived violation of the Code of Business Conduct (https://www.sempra.com/sites/default/files/content/files/node-media-document/2021/CodeofBusinessConduct-2021_updates.pdf) or the law. All concerns can be reported to your supervisor or any of the contacts listed in the Code. If you don’t feel comfortable talking to your supervisor directly, or are not satisfied with your supervisor’s response, you may contact another member of management, Human Resources, the Chief Ethics Officer (Ethics@sempra.com) or the Ethics & Compliance Helpline (US: 800-793-7723, Mexico: 001-770-582-5249 or EthicsHelpline@sempra.com). Concerns can be raised anonymously through the Ethics & Compliance Helpline.
If you are a customer, supplier or contractor for a Sempra Energy company, you may also report concerns through the Ethics & Compliance Helpline (US: 800-793-7723, Mexico: 001-770-582-5249 or EthicsHelpline@sempra.com).
Shareholders, employees and other interested persons who wish to communicate with the audit committee of Sempra Energy’s board of directors may do so by writing to the committee care of Sempra Energy’s corporate secretary (at SempraAuditCmte@sempra.com). The purpose of the audit committee is to assist the board of directors in fulfilling the board’s oversight responsibilities regarding: the corporation’s internal controls over financial reporting, the integrity of the corporation’s financial statements, the corporation’s compliance with legal and regulatory requirements, the qualification and independence of the independent auditor, and the performance of the corporation’s internal audit function and independent auditor.
Employees, contractors, or subcontractors for SDG&E and Southern California Gas Company may also report suspected unsafe, unlawful, or dishonest activity to the California Public Utilities Commission’s Whistleblower hotline (https://www.cpuc.ca.gov/consumer-support/file-a-complaint/whistleblower-complaint or 800-649-7570).
When you observe some behavior you believe violates our code of conduct, we expect you to report it. Ideally, you should bring any concerns forward to your direct manager or other member of our management team. We recognize, however, that there may be circumstances when you are not comfortable reporting the issue in this manner. It is for such circumstances we have partnered with NAVEX. We would rather you report anonymously (where permitted by local laws) than keep the information to yourself.
We all have the right to work in a positive environment. With that right comes the responsibility of acting in an ethical manner and letting the appropriate people know if someone is not acting appropriately. By working together, we can maintain a healthy and productive environment. Corporate misconduct can threaten the livelihood of an entire company.
We certainly do. In fact, we need you to report. You know what is going on in our company - both good and bad. You may have initial knowledge of an activity that may be cause for concern. Your reporting can minimize the potential negative impact on the company and our people. Also, offering positive input may help identify issues that can improve corporate culture and performance.
Reports are entered directly to a NAVEX secure server to prevent any possible breach in security. NAVEX makes these reports available only to specific individuals within the company who are charged with evaluating the report, based on the type of violation and location of the incident. Each of these report recipients has had training in keeping these reports in the utmost confidence.
The NAVEX system concentrates on being a positive aspect of our overall philosophy, and it allows us to foster a safe, secure, and ethical workplace.
We have carefully chosen the best reporting tool to meet our compliance obligations while maintaining a positive reporting environment. You are strongly encouraged to report policy or ethics violations or any concerns you may have.
NAVEX does not generate or maintain any internal connection logs with IP addresses; no information linking your PC to NAVEX is available. In fact, NAVEX is contractually committed not to pursue a reporter’s identity.
If you feel uncomfortable making a report on your work PC, you have the option of using a PC outside our work environment (such as one located at an Internet café, the library, at a friend’s house, etc.) through the NAVEX secure website. Many people choose this option, as NAVEX’s data shows that fewer than 12% of reports generated during business hours.
A report from home, a neighbor’s computer, or any Internet portal will remain secure and anonymous, where permitted by local laws. An Internet portal never identifies a visitor by screen name and the NAVEX system strips away identifying information, such as an IP address, so that anonymity is maintained. Plus, NAVEX is contractually committed not to pursue a reporter’s identity.
The NAVEX system is designed to protect you. In fact, we are contractually committed not to pursue a reporter’s identity. To further ensure your anonymity, you - as a reporting party - need to be careful not to reveal any identifying details as part of your report. For example, “from my cube next to Jan Smith … ” or “in my 33 years … ”
Yes – so long as anonymous reporting is permitted by local laws. You will be asked to provide the same information you would provide in an Internet-based report; the interviewer will type your responses directly into NAVEX’s secure environment. Helpline-based reports have the same security and confidentiality measures applied to them during delivery as Internet-based reports.
There is a section in the report where you may identify yourself, if you wish.
Our company chooses to promote ethical behavior. All unethical conduct, at any level, ultimately hurts the company and all employees, including you. One only has to consider what happened in recent corporate scandals to see the disastrous effects a seemingly harmless lapse in ethics can have on an otherwise healthy company. If you know of any incidents of misconduct or ethical violations, consider it your duty to yourself and your coworkers to report it.
File a report and the company will investigate to determine if a company policy violation has occurred. NAVEX can help you prepare and file your report so it can be properly understood; the company investigates all cases it receives. We would rather you report a situation that turns out to be harmless than let possibly unethical behavior go unchecked because you were unsure.
The NAVEX system and report distribution protocols are designed so implicated parties are not notified about or granted access to reports in which they have been named. The team that manages the company’s Helpline and investigators are trained to minimize potential coverups.
When you file a report, either using the Internet or through NAVEX’s Contact Center, you receive a unique report key and are asked to select a password. With the report key and your password, you can return to the NAVEX system again, either by Internet or telephone, and access the original report. At that point, you can add more details.
NAVEX provides functionality that enables company representatives to post questions for you, even if you report anonymously. When you receive your report key, you will be provided with the amount of time we expect for the report to be processed. When that time has passed, we strongly suggest you check to see if any questions have been posted. Providing the opportunity for such dialogue means situations may not only be identified but can also be resolved, no matter how complex.
All NAVEX correspondences are held in the same strict confidence as the initial report, continuing under the umbrella of anonymity, if you so choose (and where permitted by local laws).
Yes, you can call the NAVEX toll-free Helpline which is available 24 hours a day, 365 days a year. Dialing instructions vary by country; verify the proper dialing instructions in the home page.
If the telephone number listed above is not functioning, please make your report online through this web site. Please indicate in the report that the telephone number did not work.
If there is no service for your location, please make your report online through this web site. Please indicate in the report that dialing instructions for the country you are located in were not available.