It is a confidential channel to ask questions about our Code or raise other concerns. FAQs and more details about the Helpline can be found here.
Western Union prohibits retaliation against individuals who make a report or raise a concern in good faith. Our commitment against retaliation is also provided in our Code. The Company takes reports of retaliation very seriously.
It is administered by an independent company, NAVEX. NAVEX is available 24 hours a day, seven days a week, and can accommodate calls in most languages. You can contact the Helpline from most locations.
You will receive a report key and password to follow up on your submission. Then, your report will be sent to Business Integrity for review and to determine further action. Depending on the nature of your report, Business Integrity might refer the matter to People Relations, Human Resources, or another appropriate department.
Western Union encourages speaking up through the channel you are most comfortable with, such as your manager, another member of management, or a relevant supporting function, such as People Relations, Human Resources, or Business Integrity. Employees in certain EU countries may also have local reporting channels and procedures. Other useful resources include:
Western Union uses NAVEX’s EthicsPoint case management application to support the administration of the Helpline. EthicsPoint is hosted on NAVEX’s secure servers and is not part of Western Union’s website or Intranet. Any report you make will be kept confidential, but only to the extent necessary to conduct an effective investigation, resolve the matter, or report significant issues to senior management or the Company's Board of Directors. In addition, the Company could provide information about your report in the course of a legal or regulatory proceeding or as required by law. Reports can be made anonymously from most locations.