Frequently Asked Questions about the Helpline

What is the Helpline?

It is a confidential channel to ask questions about our Code of Conduct or raise other workplace concerns. FAQs and more details about the Helpline can be found here and on We@ here.

How does Western Union address retaliation?

Western Union prohibits retaliation against individuals who make a report or raise a concern in good faith. Our commitment against retaliation is also provided in our Code. The Company takes reports of retaliation very seriously.

Who administers the Helpline?

It is administered by an independent company, NAVEX. NAVEX is available 24 hours a day, seven days a week, and can accommodate calls in most languages. You can contact the Helpline from most locations regardless of access to the company's intranet.

What happens after I contact the Helpline?

You will receive a report key and password to follow up on your submission. Then, your report will be sent to Business Integrity or People Relations for review and to determine further action. Depending on the nature of your report, the matter might be referred to another appropriate department.

Who else can I speak to?

Western Union encourages speaking up through the channel you are most comfortable with, such as your manager, another member of management, or a relevant supporting function, such as People Relations, Human Resources, or Business Integrity. Employees in certain EU countries may also have local reporting channels and procedures. Other useful resources include:

1. AskHR Self Service
2. AskHR ticket
3. Company Policies
4. Handbooks and Policies

Are reports to the Helpline secure and confidential?

Western Union uses NAVEX’s EthicsPoint case management application to support the administration of the Helpline. EthicsPoint is hosted on NAVEX’s secure servers and is not part of Western Union’s website or Intranet. Any report you make will be kept confidential, but only to the extent necessary to conduct an effective investigation, resolve the matter, or report significant issues to senior management and/or the Company's Board of Directors. In addition, the Company could provide information about your report in the course of a legal or regulatory proceeding or as required by law. Reports can be made anonymously.