Frequently Asked Questions

REPORTING SECURITY & CONFIDENTIALITY - ALERTA GenÉTICA

ABOUT ALERTA GenÉTICA

What is Alerta GenÉTICA?

Is our open channel to speak up and raise awareness about behavior that goes against our Code of Conduct within Credicorp and Subsidiaries. By creating open channels of communication, we can promote a positive work environment and maximize our GenÉTICA Credicorp.

Alerta GenÉTICA is operated by an independent external organization, NAVEX, which provides confidential and, if so desired, anonymous reporting solutions for organizations worldwide.

Why do we need a system like Alerta GenÉTICA?

An effective reporting system will augment our other efforts to foster a culture of integrity and ethical decision-making. Organizational justice is key to demonstrating our GenÉTICA Credicorp.

REPORTING - ALERTA GenÉTICA

May I report using either the Website or Mobile version?

Yes. You have the ability to file a confidential, anonymous report via either the website or the mobile version. Remember that you can also bring any concerns forward to your direct manager, or other member of our management team.

What type of situations should I report?

Alerta GenÉTICA is designed for employees, clients and third parties to report any violation of our stated Code of Conduct. This is not a channel to receive claims reports of errors in administrative processes.

Why should I report what I know?

We speak up to demonstrate our GenÉTICA Credicorp. We all have the right to work in a positive environment and with that right comes the responsibility of acting according to our GenÉTICA Credicorp and letting the appropriate people know if someone is not acting appropriately. By working together, we can maintain a healthy and productive environment to reach our purpose.

Does management really want me to report?

We certainly do. Your reporting can minimize the potential negative impact on Credicorp and our people. Also, offering positive input may help identify issues that can improve corporate culture and performance.

Where do these reports go? Who can access them?

Reports are entered directly on the NAVEX secure server to prevent any possible breach in security. NAVEX makes these reports available only to specific individuals within the company who are charged with evaluating the report.

How will I know what happens as a result of my report?

We commit to making at least an initial response within five working days of receiving the report. However, follow-up may often require a more detailed and thorough investigation that may take longer to complete. For confidentiality reasons, details of the investigation or outcome may not be shared with you.

When will I receive a response to my report?

You can check up for an update on the status of the investigation by accessing the Alerta GenÉTICA website. A follow up is highly recommended because you may be asked for more details about the case in order for us to investigate the matter further. Depending on the complexity of the case, some investigations may take time to complete.

What if I remember something important about the incident after I file the report? Or what if the company has further questions for me concerning my report?

When you file a report at the Alerta GenÉTICA Web site, you receive a unique user name and are asked to choose a password. You can return to Alerta GenÉTICA and access the original report to add more detail or answer questions posed by a Credicorp representative. We strongly suggest to follow up on your report and you return to the site to answer company questions.

REPORTING SECURITY & CONFIDENTIALITY - ALERTA GenÉTICA

Is the report made through Alerta GenÉTICA really anonymous?

Yes, if you want your complaint to be anonymous, we will honor that. However, keep in mind that there are cases in which identifying yourself is key to carrying out a correct investigation.

We encourage you to identify yourself, remember If you do provide your name or other information, your identity will be treated as confidential.

I am concerned that the information I provide Alerta GenÉTICA will ultimately reveal my identity. How can you assure me that will not happen?

Alerta GenÉTICA is designed to protect your anonymity. However, if you wish to remain anonymous, you - as a reporting party - need to ensure that the body of the report does not reveal your identity by accident. For example, “From my cube next to Jan Smith...” or “In my 33 years in Credicorp...”.

TIPS & BEST PRACTICES

What if my boss or other managers are involved in a violation? Won’t they get the report and start a cover-up?

The Alerta GenÉTICA system and report distribution are designed so that implicated parties are not notified or granted access to the reports. Remember to mention all the people involved in your report.

What if I witness or have a perception of retaliation?

Retaliation is the action of harming or harassing someone after a misconduct report. If you, as a reporter sense some kind of retaliation, you must report it immediately through Alerta GenÉTICA.