The AWARE Hotline has upgraded systems. To follow up on a concern reported before February 24, 2020, please click here. You will be given a new Report Key and Password to continue following up on your report.
To follow up on a concern reported on or after February 24, 2020, please enter your Report Key and Password below.
Frequently Asked Questions
What happens after I contact the AWARE Hotline?
Once you submit a question or concern via the telephone or Internet, you will receive a report key and password which can be used to follow up on your submission. Then, an electronic summary is sent to Global Compliance and Ethics and an investigator for review and to determine further action.
When should I follow up on my report?
You should follow up on your report 5 business days after you make your initial report. When you Follow Up, you can remain anonymous, monitor progress on your report, and check whether any additional information or documents are needed by Royal Caribbean’s investigator to further address your concern.