The AlertLine hotline is managed by NAVEX, an independent third-party vendor, to offer employees, members and providers a confidential way to report suspected instances of non-compliance, potential fraud, waste and abuse, HIPAA/ privacy incidents, company policy violations, unfair treatment in the workplace or other instances without the fear of retaliation.
If you are a member (or reporting on behalf of a member) and need assistance with services or benefits, please contact Member Services by calling the number on the back of your member ID card or by clicking the link below.
These types of requests should NOT be submitted through the AlertLine hotline:
If you need assistance with services or benefits, requesting an ID card or changing your Primary Care Provider (PCP), please contact Member Services by calling the number on the back of your member ID card or by clicking the link above. These types of requests should not be submitted through the Alertline.