The AlertLine hotline is not Member Services.
If you are a member (or reporting on behalf of a member) and need assistance with services or benefits, please contact Member Services by calling the number on the back of your member ID card or by clicking the link below.
These types of requests should NOT be submitted through the AlertLine hotline:
- Benefit questions
- Requesting an ID card
- Appointment inquiries
- Changing your Primary Care Provider (PCP)
- Eligibility, Enrollment or Disenrollment
- Demographic change
- Prescription/ Rx issues