Molina Healthcare Alertline

The online reporting of confidential, suspected concerns regarding non-compliance by members, providers, and employees including - potential fraud, waste or abuse, Health Insurance Portability and Accountability Act (HIPAA privacy rules) incidents, company policy violations, unfair treatment in the workplace or other instances is quick and easy through the Alertline and can be done without fear of retaliation.

Report a Concern by Phone

Speak Up

We depend on you to do your part to protect Molina and its reputation. At Molina, we all have a responsibility to conduct business in the right way. If you ever suspect that Federal and/or State laws, the Molina Code, or policies have been violated, please speak up.

What happens after I contact the Compliance Hotline?

Once you submit a question or concern via the phone or web, you will receive a report key and password which can be used to follow up on your submission. Any concern that you raise will be kept confidential to the fullest extent possible, investigated, and responded to appropriately.

What is Molina's stance on retaliation?

We never tolerate retaliation at Molina. At Molina, it’s safe to speak up! We want you to feel comfortable coming forward and sharing concerns. That’s why we prohibit retaliation against anyone for reporting his or her concerns or for participating in an investigation.

Are concerns reported to the Compliance Hotline secure and confidential?

Molina uses NAVEX's Alertline case management application to support the administration of the Hotline. Alertline is hosted on NAVEX's secure servers and is not part of Molina’s website or Intranet. Any report you make will be kept confidential to the fullest extent possible.

Who administers the Alertline?

The hotline is administered by an independent company (NAVEX) staffed with live interview specialists, 24 hours a day, 7 days a week. 1-866-606-3889

Who else can I share my concern with ?

Molina encourages you to share your concern via the channel you are most comfortable, such as your manager, another member of management, or the Chief Compliance Officer. If you are a member you may contact Member Services for additional assistance.

If you need assistance with services or benefits, requesting an ID card or changing your Primary Care Provider (PCP), please contact Member Services by calling the number on the back of your member ID card or by clicking the link above. These types of requests should not be submitted through the Alertline.

Available 24/7 | Report Anonymously | Staffed by an independent 3rd party