Frequently Asked Questions

Who is NAVEX Global?

NAVEX Global is an independent third-party partner that enables management and employees to work together to address fraud, abuse, and other misconduct in the workplace while cultivating a positive work environment.

May I report using either the Internet or the telephone?

Yes. EthicsPoint enables you to file a confidential, anonymous report via either the telephone or the Internet.

Can I remain anonymous?

Yes, however there are types of concerns that are difficult to resolve if you chose to do so. If you are the victim of harassment, discrimination or retaliation we strongly encourage you to raise your concern through Employee Relations. If you choose to submit your concern through EthicsPoint, we strongly encourage you to identify yourself. While you won’t be anonymous, the concern will be confidential, and we are more likely able to assist you in resolving your concern.

If I see a violation, shouldn't I just report it to my manager, security, or human resources and let them deal with it?

When you observe some behavior that you believe violates our Code of Conduct, we expect you to report it. Ideally, you should bring any concerns forward to your direct manager or other member of our management team. We recognize, however, that there may be circumstances when you are not comfortable reporting the issue in this manner. It is for such circumstances that we have partnered with NAVEX Global. We would rather you report anonymously than keep the information to yourself.

Why should I report what I know? What’s in it for me?

We all have the right to work in a positive environment and with that right comes the responsibility of acting in an ethical manner and letting the appropriate people know if someone is not acting appropriately. By working together, we can maintain a healthy and productive environment. The Code of Conduct requires us all to report breaches and misconduct.

Does management really want me to report?

We certainly do. In fact, we need you to report. Our ability to achieve our goals and manage risks means that we need to know about those risks. Your reporting can minimize the potential negative impact on the Bank and our people. Also, offering positive input may help identify issues that can improve corporate culture and performance.

Where do these reports go? Who can access them?

Reports are entered directly on the EthicsPoint secure server. NAVEX Global makes these reports available only to specific individuals within the Bank who are charged with evaluating the report, based on the type of violation and location of the incident. Each of these report recipients has had training in keeping these reports in the utmost confidence.

I am a Contingent Worker. Can I file a report?

Yes. If you are a contingent worker working for Scotiabank or one our global subsidiaries you are obligated under the Code of Conduct to report concerns.

I am a Customer. Can I file a report?

Customers can report wrongdoing by Bank employees but complaints and customer service issues should be raised through the complaints resolution process.

I am an employee of a Third Party, affiliate or a distributor of Scotiabank products or services. Can I file a report?

Yes. Scotiabank expects any individual representing the Bank or dealing directly with customers to raise concerns of wrongdoing.

Isn’t this system just an example of someone watching over me?

No. EthicsPoint is a positive aspect of our overall philosophy that allows us to ensure a safe, secure and ethical workplace. You are encouraged to seek guidance on ethical dilemmas, provide positive suggestions, or communicate a concern. Effective communication is critical in today’s workplace and this is a great tool to enhance that communication.

We have carefully chosen the best reporting tool to meet our compliance obligations while maintaining a positive reporting environment.

It is my understanding that any report I send from a Bank computer generates a server log that shows every website that my PC connects with. Won’t this log identify me as the report originator?

NAVEX Global does not generate or maintain any internal connection logs with IP addresses, so no information linking your PC to EthicsPoint is available.

If you feel uncomfortable making a report on your work PC, you have the option of using a PC outside our work environment through the EthicsPoint secure website. Many people choose this option, as NAVEX Global’s data shows that fewer than 12% of reports are generated during business hours.

Can I file a report from home and still remain anonymous?

A report from home, a neighbor’s computer, or any Internet portal will remain secure and anonymous. An Internet portal never identifies a visitor by screen name and the EthicsPoint system strips away Internet addresses so that anonymity is totally maintained.

I am concerned that the information I provide EthicsPoint will ultimately reveal my identity. How can you assure me that will not happen?

The EthicsPoint system protects your anonymity. However, if you wish to remain anonymous, you - as a reporting party - need to ensure that the body of the report does not reveal your identity by accident. For example, “From my cube next to Jan Smith…” or “In my 33 years…”.

Is the telephone toll-free hot line confidential and anonymous too?

Yes. You will be asked to provide the same information that you would provide in an Internet-based report and an interviewer will type your responses into the EthicsPoint Web site. These reports have the same security and confidentiality measures applied to them during delivery.

What if I want to be identified with my report?

There is a section in the report to identify yourself, if you wish.

What if I don’t feel comfortable using the hotline or using the web service?

Reports of wrongdoing can always be raised with Internal Audit. You can mail documents or other evidence directly to the Chief Auditor for your jurisdiction or to the following address:

Executive Vice President & Chief Auditor
Audit Department
44 King Street West
Toronto ON M5H 1H1

For general inquiries, you can email

I am aware of some individuals acting unethically, but it doesn't affect me. Why should I bother reporting it?

Our Bank promotes ethical behavior. All unethical conduct, at any level, ultimately hurts the Bank and all employees, including you. You only have to consider what happened in recent corporate scandals to see the disastrous effects that a lapse in ethics can have on an otherwise healthy Bank. If you know of any incidents of misconduct or ethical violations, consider it your duty to yourself and your coworkers to report it.

Can I report harassment or discrimination through the Whistleblower Channel?

Yes. You can report any concern related to Principle 5 of the Code of Conduct (Treat everyone fairly, equitably and professionally.) Your concerns will be investigated by the Bank’s Employee Relations team.

I am not sure if what I have observed or heard is a violation of Bank policy, or involves unethical conduct, but it just does not look right to me. What should I do?

File a report. NAVEX Global can help you prepare and file your report so it can be properly understood. We'd rather you report a situation that turns out to be harmless than let possible unethical behavior go unchecked.

What if my boss or other managers are involved in a violation? Won’t they get the report and start a cover-up?

The EthicsPoint system and report distribution ensure that implicated parties are not notified or granted access to reports in which they have been named.

What if I remember something important about the incident after I file the report? Or what if the Bank has further questions for me concerning my report?

When you file a report at the EthicsPoint Web site or through the EthicsPoint Call Center, you receive a unique, randomized number called a “Report Key” and are asked to choose a password. You can return to the EthicsPoint system again either by Internet or telephone and access the original report to add more detail or answer questions posed by a Bank representative. We strongly suggest that you return to the site in the time specified to answer Bank questions. You and the Bank now have entered into an “anonymous dialogue,” where situations are not only identified, but can also be resolved, no matter how complex.

Are these follow-ups on reports as secure as the first one?

All EthicsPoint correspondences are held in the same strict confidence as the initial report, continuing under the umbrella of anonymity.

What if I lose my Report Key or forget the Password I created?

To ensure that security and confidentiality is maintained, if you lose your report key or password, you will need to file a new report. Mention in the new report that it is related to a report or question you previously submitted.

Can I still file a report if I don’t have access to the Internet?

You can file an EthicsPoint report from any computer that can access the Internet. You can file from home. Many public locations, including the public library, have Internet computers. If you don’t have access to or are uncomfortable using a computer, you can call the EthicsPoint toll-free hotline, which is available 24 hours a day, 365 days a year.

Where can I get more information?

If you have any questions you can always reach out to the Staff Ombuds where you can anonymously and confidentially ask questions. Their team of experts will provide advice about how you might proceed.