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About the Whistleblower Program

The Whistleblower Program is a formal reporting channel for raising concerns of actual, suspected or potential breaches of Scotiabank’s Code of Conduct, or violations of law, regulations or internal policies by employees, contingent workers, directors, officers, or service providers of the bank (for more information, please see the Whistleblower Policy). This channel may also be used to report problems or deficiencies with Scotiabank’s policies, procedures, guidelines, processes or controls. The Whistleblower Program is one of several channels through which concerns may be raised to the attention Scotiabank.

All reports received through this channel are managed and investigated confidentially, meaning information is only shared with those individuals or groups who have a need to know. Anyone who uses this channel to report a concern has the option of remaining anonymous. Scotiabank does not tolerate any form of retaliation against any person who raises a concern, or participates in an investigation, in good faith.

Click on the resources below for more information on Scotiabank’s Code of Conduct, Whistleblower Policy, and Raise a Concern Policy (available to employees through AskHR)

Scotiabank
Code of Conduct
Scotiabank
Whistleblower Policy
Scotiabank
Raise a Concern Policy

Frequently Asked Questions

What are NAVEX and EthicsPoint?

NAVEX is an independent third-party partner that enables employees and contingent workers to report ethical concerns to Scotiabank’s Whistleblower Program with the option of remaining anonymous. EthicsPoint is NAVEX’s hotline and incident management platform.

I am not sure if what I have observed is a breach of the Code of Conduct, but it just doesn’t feel right to me. What should I do?

Raise a concern. We'd rather you report a situation that turns out to be harmless than let possible unethical behavior go unchecked. As an employee, the quickest way of addressing a concern is often bringing it to the attention of your manager, however there are several alternative channels available, this being one of them. Employees may also engage the Staff Ombuds Office for confidential advice on how best to address a situation or raise a concern.

Can I remain anonymous?

Yes, EthicsPoint enables anonymous reporting, however providing your identity generally assists with the conduct of the investigation. All information received through this channel will only be shared with those who have a need to know. In addition, Scotiabank does not tolerate retaliation against any individual who raises a concern or cooperates with an investigation in good faith.

If you do decide to report a concern anonymously, EthicsPoint enables communication between you and the Whistleblower Program without revealing your identity. We may need to ask you for more information in order to investigate or you may learn additional information that you wish to tell us to help us investigate. For these reasons, we ask that you follow up on your report through this website periodically to check for any communications.

Where do these reports go? Who can access them?

NAVEX makes these reports available only to specific individuals within the Bank who are charged with evaluating the report, based on the type of violation and location of the incident. Each of these report recipients is bound by confidentiality to safeguard the information that is shared with them.

I am a Customer. Can I file a report?

Yes. Customers can report misconduct concerns about employees but complaints and customer service issues should be raised through the complaints resolution process.

Can I file a report about a Scotiabank supplier?

Yes. Any person with reason to believe that a Scotiabank supplier is not acting in accordance with the Principles and intentions of the Supplier Code of Conduct in relation to Scotiabank may file a report through this channel.

What if I lose my Report Key or forget the Password I created?

To ensure that security and confidentiality is maintained, if you lose your report key or password, you will need to file a new report. Mention in the new report that it is related to a report or question you previously submitted.