Frequently Asked Questions

About EthicsPoint

What is EthicsPoint?

EthicsPoint is a comprehensive and confidential communications tool to assist management and employees to work together to address fraud, abuse, and other misconduct in the workplace, all while cultivating a positive work environment.

Why do we need a system like EthicsPoint?

  • We believe that our employees are our most important asset. By creating open channels of communication, we can promote a positive work environment and maximize productivity.
  • Publicly traded companies are required by law to have an anonymous communication channel which allows individuals to raise concerns regarding accounting and auditing fraud.
  • An effective system for raising concerns augments our other efforts to foster a culture of integrity and ethical decision-making.
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Raising Concerns – General

May I raise concerns or ask questions using either the Internet or the telephone?

Yes. With EthicsPoint, you have the ability to raise a concern or ask a question via either the telephone or the Internet. Both options allow you to provide your contact information or remain anonymous.

What type of concerns or questions should I raise?

The EthicsPoint system is designed for raising concerns or asking questions regarding any of the topics covered by our Code of Business Conduct and Ethics.

If I see a violation, shouldn't I just talk to my manager, security, or human resources and let them deal with it?

When you observe behavior that you believe may violate our Code of Business Conduct and Ethics, we expect you to voice your concerns.  Ideally, you should bring any concerns forward to your manager, Business Unit Compliance Officer, or other member of our management team.  We recognize, however, that there may be circumstances when you are not comfortable talking directly with management regarding your concerns.  For this reason, we have partnered with EthicsPoint to provide an additional channel for raising concerns or asking questions. 

Why should I raise my concerns? What’s in it for me?

We all have the right to work in a positive environment and with that right comes the responsibility of acting in an ethical manner and letting the appropriate people know if someone is not acting appropriately. By working together, we can maintain a healthy and productive environment. Corporate misconduct can threaten the livelihood of an entire company.

Does management really want me to raise concerns?

We certainly do. In fact, we need you to raise concerns. You know what is going on in our company - both good and bad. You may have initial knowledge of an activity that may be cause for concern. By promptly raising your concerns, you can minimize the potential negative impact on the company and our people.

Where does the information I provide go? Who has access?

Information is entered directly on the EthicsPoint secure server to prevent any possible breach in security. EthicsPoint makes the information you provide available only to specific individuals within the company who are charged with reviewing the information you’ve provided, based on the subject matter of your concern or question and your location or the location of your concern.

Isn’t this system just an example of someone watching over me?

The EthicsPoint system concentrates on being a positive aspect of our overall philosophy, and allows us to assure a safe, secure, and ethical workplace. You are encouraged to seek guidance on ethical dilemmas or communicate your concerns. Effective communication is critical in today’s workplace and this tool is provided to enhance that communication.

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Security & Confidentiality

It is my understanding that any information I send from a company computer generates a server log that shows every web-site that my computer connects with. Won’t this log identify me as someone who has submitted information via EthicsPoint?

EthicsPoint does not generate or maintain any internal connection logs with IP addresses, so no information linking your computer to EthicsPoint is available. In fact, EthicsPoint is contractually committed not to pursue the identity of an individual who submits information to EthicsPoint.

If you feel uncomfortable raising concerns on your work computer, you have the option of using a computer outside our work environment (such as one located at an Internet café, at a friend’s house, etc.) through the EthicsPoint secure website.

Can I raise a concern or ask a question from home and still remain anonymous?

Information submitted from home, a neighbor’s computer, or any Internet portal will remain secure and anonymous. An Internet portal never identifies a visitor by screen name and the EthicsPoint system strips away Internet addresses so that anonymity is maintained. Plus, EthicsPoint is contractually committed not to pursue the identity of an individual who submits information to EthicsPoint.

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Tips & Best Practices

I am aware of some individuals involved with unethical conduct, but it doesn't affect me. Why should I bother telling someone about it?

Our company chooses to promote ethical behavior. All unethical conduct, at any level, ultimately hurts the company and all employees, including you. If you know of any incidents of misconduct or ethical violations, consider it your duty to yourself and your coworkers to tell management or contact the Integrity Line.

I am not sure if what I have observed or heard is a violation of company policy, or involves unethical conduct, but it just does not look right to me. What should I do?

Talk to your manager, your Business Unit Compliance Officer, Human Resources or raise it as a concern via the Integrity Line. We'd rather you raise concerns regarding a situation that turns out to be harmless than let possible unethical behavior go unchecked because you weren't sure.

What if my boss or other managers are involved in a violation? Won’t they get the information I’ve provided and start a cover-up?

The EthicsPoint system and report distribution are designed so that implicated parties are not notified or granted access to reports in which they have been named.

What if I remember something important about the incident after I submit my concern? Or what if the company has further questions for me regarding the concerns I’ve raised?

When you raise a concern or ask a question at the EthicsPoint Web site or through the EthicsPoint Call Center, you receive a unique user name and are asked to choose a password. You can return to the EthicsPoint system again either by Internet or telephone to add more detail. If the company has further questions for you, they will be posted for your review and response during your follow-up.

Can I still raise a concern or ask a question if I don’t have access to the Internet?

If you don’t have internet access or are uncomfortable using a computer, you can call the EthicsPoint toll-free hotline 877-625-4625 which is available 24 hours a day, 365 days a year.

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ATTENTION! This webpage is hosted on EthicsPoint's secure servers and is not part of the McKesson Corporation website or intranet.
EthicsPoint is NOT a 911 or Emergency Service:
Do not use this site to report events presenting an immediate threat to life or property. Reports submitted through this service may not receive an immediate response. If you require emergency assistance, please contact your local authorities.