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COMMON QUESTIONS

ABOUT NAVEX Global

REPORTING – GENERAL

REPORTING SECURITY & CONFIDENTIALITY

TIPS & BEST PRACTICES


ABOUT NAVEX Global

What is NAVEX Global?

NAVEX Global is a comprehensive and confidential reporting tool to assist management, employees and/or external stakeholders to work together to address fraud, abuse, and other misconduct in the workplace, all while cultivating a positive work environment.

Why does Weatherford need a system like NAVEX Global?
  • We believe that our employees are our most important asset. By creating open channels of communication, we can promote a positive work environment and maximize productivity.
  • An effective reporting system will augment our other efforts to foster a culture of integrity and ethical decision-making.

REPORTING – GENERAL

May I report using either the Internet or the telephone?

Yes. With NAVEX Global, you have the ability to file a report via either the telephone or the Internet.

What type of situations should I report?

The NAVEX Global system is designed for employees or third parties to report any conduct known or suspected in good faith to be illegal, unethical, or otherwise violate our Code of Business Conduct.

If I see a violation, shouldn't I just report it to my manager, security, or human resources and let them deal with it?

When you observe behavior you believe violates our Code of Business Conduct, the law, or otherwise is unethical, we expect you to report it. Ideally, Weatherford employees should bring such concerns forward to a direct manager, Human Resources, Legal, Compliance or another member of our management team. We recognize, however, that there may be circumstances when employees are not comfortable reporting the issue in this manner or where concerns were reported but do not appear to have been adequately reviewed or resolved. It is for such circumstances we have partnered with NAVEX Global to provide our employees and external stakeholders with an alternative reporting option. We would rather you report through the Listen Up confidential reporting tool, even anonymously (where permitted by local laws) if you wish, than keep the information to yourself. Remember that all Weatherford employees have an obligation to report conduct known or suspected in good faith to be illegal, unethical, or otherwise violate our Code of Business Conduct.

Why should I report what I know? What’s in it for me?

Our Code of Business Conduct requires that our employees speak up and report conduct that in good faith is believed to violate our Code or the law. By working together, we can maintain a healthy and productive environment. Corporate misconduct can threaten the livelihood of an entire company hence; all employees have an obligation to report.

Does management really want me to report?

We certainly do. In fact, we need and require you to report conduct known or suspected in good faith to be illegal, unethical, or otherwise violate our Code of Business Conduct. You may have knowledge of an activity that may be cause for concern. Your reporting can minimize the potential negative impact on the company and our people.

Where do these reports go? Who can access them?

Reports are entered directly to a NAVEX Global secure server to prevent any possible breach in security. NAVEX Global makes these reports available only to specific individuals within the company who are charged with evaluating the report, based on the type of violation and location of the incident. Each of these report recipients has had training in appropriate safeguarding of these reports.

REPORTING SECURITY & CONFIDENTIALITY

It is my understanding that any report I send from a company computer generates a server log that shows every website my PC connects with; won’t this log identify me as a report originator?

NAVEX Global does not generate or maintain any internal connection logs with IP addresses; no information linking your PC to NAVEX Global is available. In fact, NAVEX Global is contractually committed not to pursue a reporter’s identity.

If you still feel uncomfortable making a report on your work PC, you have the option of using a PC outside our work environment (such as one located at an Internet café, the library, at a friend’s house, etc.) through the NAVEX Global secure website.

I am concerned the information I provide NAVEX Global will ultimately reveal my identity. How can you assure me that will not happen?

The NAVEX Global system is designed to protect you. In fact, we are contractually committed not to pursue a reporter’s identity. To further ensure your anonymity, you - as a reporting party - need to be careful not reveal any identifying details as part of your report. For example, “from my cubicle next to Jan Smith … ” or “in my 33 years … ”

Is the telephone toll-free hotline confidential and anonymous too?

Yes – so long as anonymous reporting is permitted by local laws. You will be asked to provide the same information you would provide in an Internet-based report; the interviewer will type your responses directly into NAVEX Global’s secure environment. Hotline-based reports have the same security and confidentiality measures applied to them during delivery as Internet-based reports.

What if I want to be identified with my report?

There is a section in the report where you may identify yourself, if you wish. We encourage reporters to identify themselves where they feel comfortable as a more open dialogue assists the Company in being able to investigate your concerns. The confidentiality safeguards applicable to anonymously reported cases also apply if you report a case and identify yourself.

TIPS & BEST PRACTICES

I am not sure if what I have observed or heard is a violation of company policy or involves unethical conduct, but it just does not look right to me. What should I do?

Report the conduct directly or through NAVEX Global. NAVEX Global can help you prepare and file your report so it can be properly understood. We would rather you report a situation that turns out to be harmless than let possible unethical behavior go unchecked because you were unsure.

What if my boss or other managers are involved in a violation? Won’t they get the report and start a cover-up?

The NAVEX Global system and report distribution protocols are designed so implicated parties are not notified about or granted access to reports in which they have been named.

What if I remember something important about the incident after I file the report?

When you file a report, either using the Internet or through NAVEX Global’s Contact Center, you receive a unique report key and are asked to select a password. With the report key and your password, you can return to the NAVEX Global system again, either by Internet or telephone, and access the original report. At that point, you can add more details. If you choose to provide your contact information, you also can directly communicate with the investigators assigned to your case.

What if you Weatherford has questions for me concerning my report?

NAVEX Global provides functionality that enables company representatives to post questions for you, even if you report anonymously. When you receive your report key, you will be provided with the amount of time we expect for the report to be processed. When that time has passed, we strongly suggest you check to see if any questions have been posted. Providing the opportunity for such dialogue means situations may not only be identified but can also be resolved, no matter how complex.

Are these follow-ups on reports as secure as the first one?

All NAVEX Global correspondences are held in the same strict confidence as the initial report, continuing under the umbrella of anonymity, if you so choose (and where permitted by local laws).

Can I still file a report if I don’t have access to the Internet?

If you don’t have access or are uncomfortable using a computer, you can call the NAVEX Global toll-free hotline which is available 24 hours a day, 365 days a year. Dialing instructions vary by country; verify the proper dialing instructions with a local team member.

What should I do if the telephone number is not working?

If the telephone number listed above is not functioning, please make your report online through this web site. Please indicate in the report that the telephone number did not work.

What should I do if the country I am in is not listed above?

If there is no service for your location, please make your report online through this web site. Please indicate in the report that dialing instructions for the country you are located in were not available.