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5 things to know about the Integrity Helpline

What is the Integrity Helpline?

The Integrity Helpline is A. O. Smith's global helpline. It is a confidential channel through which you can ask questions and raise concerns about ethics, compliance or A. O. Smith's Guiding Principles.

Who administers the Integrity Helpline?

The Integrity Helpline is administered by an independent company (NAVEX), is available 24 hours a day, seven days a week, and can accommodate calls in more than 75 languages. You can contact the Integrity Helpline anonymously from most locations.

Who else can I speak to?

We want to hear your questions and concerns. To ask a question, raise a concern, report potentially unethical behavior or a violation of the law or a company policy, or to seek guidance on ethics and compliance matters, you have a number of options.
In addition to the Integrity Helpline, you may contact or consult with:
  • Your supervisor
  • The leader at your plant or facility
  • Your human resources representative
  • The Legal Department

What happens after I contact the Integrity Helpline?

Once you submit a question or concern via phone or web, you will receive a report key and password which can be used to follow up on your submission. Then, an electronic summary is sent to an Integrity Helpline Case Manager in A. O. Smith's Ethics and Compliance team for review and to determine further action.

What is A.O. Smith's stance on retaliation?

It is A. O. Smith’s policy that any individual who, in good faith, reports a suspected violation of our guidelines or policies will not be retaliated against. The company’s policy is to discipline (up to and including termination) any employee who retaliates against an individual reporting a violation.