A. O. Smith Integrity Helpline / Ask a Question
A. O. Smith employees have a responsibility to follow all laws and policies, ask questions if they are not sure about an action or a decision and speak up to report any violations.
What type of situations should I report?
The NAVEX system is designed for employees to report any violation of our Guiding Principles, or another concern you may have.
I am concerned the information I provide NAVEX will ultimately reveal my identity. How can you assure me that will not happen?
The NAVEX system is designed to protect your identity. No details about your identity are traced or otherwise logged in the system when you report your concern. Only the information you include in your report are accessible by A. O. Smith.
What if I remember something important about the incident after I file the report?
When you report a concern or ask a question, either using the Internet or through NAVEX's Contact Center, you receive a unique report key and are asked to select a password. With the report key and your password, you can return to the NAVEX system again, either by Internet or telephone, and access the original report. At that point, you can add more details.
What if you have questions for me concerning my report?
NAVEX provides functionality that enables company representatives to post questions for you, even if you report anonymously. When you receive your report key, you will be provided with the amount of time we expect for the report to be processed. When that time has passed, we strongly suggest you check to see if any questions have been posted. Providing the opportunity for such dialogue means situations may not only be identified but can also be resolved, no matter how complex.