Report a Concern by Phone

Frequently Asked Questions

What should I do if the telephone number is not working?

If the telephone number listed above is not functioning, please report your concern online through this website. Please indicate in the report that the telephone number did not work.

What should I do if the country I am in is not listed?

If there is no service for your location, please report your concern online through this website. Please indicate in the report that dialing instructions for the country you are located in were not available.

Where do these reports go? Who can access them?

Reports are entered directly to a NAVEX secure server to prevent any possible breach in security. NAVEX makes these reports available only to specific individuals within A. O. Smith who are charged with evaluating the report, based on the type of violation and location of the incident. Each of these report recipients has had training in keeping these reports in the utmost confidence.

I am concerned the information I provide NAVEX will ultimately reveal my identity. How can you assure me that will not happen?

The NAVEX system is designed to protect your identity. No details about your identity are traced or otherwise logged in the system when you report your concern. Only the information you include in your report are accessible by A. O. Smith.

What if I remember something important about the incident after I file the report?

When you report a concern or ask a question, either using the Internet or through NAVEX's Contact Center, you receive a unique report key and are asked to select a password. With the report key and your password, you can return to the NAVEX system again, either by Internet or telephone, and access the original report. At that point, you can add more details.