EthicsPoint - Carnival Corporation

REPORTING GENERAL

What type of situations should I report to the Hotline?

You can use the Hotline to report known or suspected illegal or unethical activity. Examples include:

Corruption, fraud, and/or theft
Accounting and audit irregularities
Wage and hours issues
Harassment of a Protected Class
Discrimination of a Protected Class
Health, Environmental, Safety and Security concerns
Retaliation for reporting concerns in good faith

Additionally, you can make suggestions or ask a question related to our Code of Business Conduct and Ethics or Business Partner Code of Conduct.

What if I’m a crewmember or prospective employee and have a question about my next ship assignment or job application status?

The Hotline is not able to assist with ship assignments or hiring questions. Please contact your Human Resources representative.

What if I’m a guest and have a customer service issue?

The Hotline is not able to assist with customer service issues. Please contact the brand’s Guest Relations Department:

AIDA

kundenbetreuung@aida.de

Carnival Cruise Line

Pre-Cruise Inquiries/Concerns: 1-800-845-2599
Post Cruise Inquiries/Concerns: 1-800-929-6400 or guestcare@carnival.com

Costa

Argentina/Latin America: atencionalcliente@ar.costa.it
Benelux: customercare@be.costa.it
Brazil: sac@br.costa.it
Germany: customercare@de.costa.it
France: customercare@fr.costa.it
Italy: customerservice@costa.it
Portugal: atendimentoaocliente@pt.costa.it
Spain: atencionalcliente@es.costa.it
United Kingdom: customerrelations@uk.costa.it
United States: customercare@us.costa.it
Other Markets: costa_customerservice@costa.it

Cunard

customerservices@cunard.co.uk

Holland America Line

guestrelations@hollandamerica.com

P&O Australia

Pre-Cruise Inquiries/Concerns: information@pocruises.com.au
Post cruise Inquiries/Concerns: feedback@pocruises.com.au

P&O Cruises

customerservices@pocruises.com

Princess

1-800-PRINCESS

Seabourn

guestrelations@seabourn.com

What happens after I contact the Hotline?

Once you submit a question or concern via the telephone or Internet, you will receive a report key and password which can be used to follow up on your submission. Then, an electronic summary is sent to Global Ethics & Compliance and an investigator for review and to determine further action.

What is a report key and why do I need a password?

The report key is the identifier for your report that you submitted through the hotline. After you report a concern or ask a question, EthicsPoint provides you with a report key and requests that you create a password. Please keep this information in a safe and retrievable place as you will need both the report key and password to access your report in the future. Without both, you will not be able to follow up on the report you previously submitted.

If I choose to be anonymous, why should I give my email anonymously to EthicsPoint?

If you give your email anonymously to EthicsPoint, the confidential system will notify you when an investigator responds to your report. No one at the Company will see your email or be able to identify you because you gave EthicsPoint your email.

When should I follow up on my report?

You should follow up on your report as soon as you receive a notification the Company responded to your report. If you choose not to provide EthicsPoint with your email, please follow-up on your report periodically by logging into the EthicsPoint system. Please be patient as it may take up to 10 business days to respond. When a case is closed, you will receive a message from the case manager notifying you the case is closed.

Why should I follow up on my report?

The investigator may have questions and without more details will not be able to investigate your report. Additionally, the investigator and case manager may give you updates on your report as well as notify you that the investigation is concluded, and any actions taken if not confidential.

What should I do if I lose my report key or forget the password I created?

Because of the high level of confidentiality that is maintained for reports, if you lose your report key or password, you will be required to make a new report. You can mention in the new report that this matter relates to another report you made earlier.

If I see a violation, shouldn't I just report it to my manager, security, or human resources and let them deal with it?

When you observe some behavior that you believe violates our Code of Business Conduct and Ethics, we expect you to report it. Ideally, you should bring any concerns forward to your direct manager, or other member of our management team. We recognize, however, that there may be circumstances when you are not comfortable reporting the issue in this manner. It is for such circumstances that we have partnered with EthicsPoint. We would rather you report anonymously than keep the information to yourself.

I have documentation to support my concern. What should I do with it?

When you call to make your report, you should tell the operator that you have supporting documentation. This information can be sent to EthicsPoint and included in your report. If you make a report via the website, you can upload documents to your report.

What if my native language is not English? Are there resources available to help me if I speak or write in a different language?

Whether a report is submitted using the telephone or the Internet, there are translation resources available to assist with reports in languages other than English. If a report is made via telephone, you can choose to have the operator speak in a language other than English and your report will be subsequently translated to English. If you report via the website, you can write your report in a language other than English and it will be subsequently translated.

Why should I report what I know? What’s in it for me?

We all have the right to work in a positive environment and with that right comes the responsibility of acting in an ethical manner and letting the appropriate people know if someone is not acting appropriately. By working together, we can maintain a healthy and productive environment. Corporate misconduct can threaten the livelihood of an entire company.

Does management really want me to report?

We certainly do. In fact, we need you to report. You know what is going on in our Company - both good and bad. You may have initial knowledge of an activity that may be cause for concern. Your reporting can minimize the potential negative impact on the Company and our people. Also, offering positive input may help identify issues that can improve corporate culture and performance.

What is the Company’s policy on retaliation?

The Company prohibits any form of retaliation against anyone who, in good faith, reports a concern or cooperates in an investigation. Our policy on non-retaliation is stated in our Code of Business Conduct and Ethics.

Should I use EthicsPoint to report a potentially dangerous situation?

EthicsPoint is not 911 or an emergency service! Do not use this site to report events presenting an immediate threat to life or the ship. Reports submitted through this service may not receive an immediate response. If you require emergency assistance, please call your local emergency service or contact your local authorities without delay.

When will I receive a response?

Depending on the nature of your report, it can take a while to investigate, but our case managers and investigators will do their best to provide you with updates as appropriate. If you have any questions or follow-ups, you can communicate with the case manager by logging into your report online or calling the operator and providing your key and password.

Where do these reports go? Who can access them?

Reports are entered directly on the EthicsPoint secure server to prevent any possible breach in security. EthicsPoint makes these reports available only to specific individuals within the Company who are charged with evaluating the report, based on the type of violation and location of the incident. Each of these report recipients keep the reports in the utmost confidence.

It is my understanding that any report I send from a Company computer generates a server log that shows every web-site that my personal computer connects with, and won’t this log identify me as a report originator?

EthicsPoint does not generate or maintain any internal connection logs with IP addresses, so no information linking your computer to EthicsPoint is available. In fact, EthicsPoint is contractually committed not to pursue a reporter’s identity. If you feel uncomfortable making a report on your work computer, you have the option of using a computer outside work (such as one located at an Internet café, at a friend’s house, etc.) through the EthicsPoint secure website.

Can I file a report from home, the office, or a ship and still remain anonymous?

A report from home, work, a neighbor’s computer, a ship or any Internet portal will remain secure and anonymous. An Internet portal never identifies a visitor by screen name and the EthicsPoint system strips away Internet addresses so that anonymity is totally maintained. Plus, EthicsPoint is contractually committed not to pursue a reporter’s identity.

Is the telephone hot line confidential and anonymous too?

Yes. You will be asked to provide the same information that you would provide in an Internet-based report and an interviewer will type your responses into the EthicsPoint Web site. These reports have the same security and confidentiality measures applied to them during delivery.

What if I want to be identified with my report?

There is a section in the report for identifying yourself, if you wish.

What should I do if the telephone number is not working?

If the telephone number listed for your location is not functioning, please make your report online through the website. Please indicate in the report that the telephone number did not work. Additionally, you can report any issues to your Human Resources representative.

What if I remember something important about the incident after I file the report? Or what if the Company has further questions for me concerning my report?

When you file a report at the EthicsPoint Web site or through the EthicsPoint Call Center, you receive a unique report key and are asked to choose a password. You can return to the EthicsPoint system again either by Internet or telephone and access the original report to add more detail or answer questions posed by a Company representative and add further information that will help resolve open issues. We strongly suggest that you return to the site in the time specified to answer Company questions. You and the Company now have entered into an “anonymous dialogue,” where situations are not only identified, but can also be resolved, no matter how complex.

I am aware of some individuals involved with unethical conduct, but it doesn't affect me. Why should I bother reporting it?

Our Company chooses to promote ethical behavior. All unethical conduct, at any level, ultimately hurts the Company and all employees, including you. If you know of any incidents of misconduct or ethical violations, consider it your duty to yourself and your coworkers to report it.

I am not sure if what I have observed or heard is a violation of Company policy, or involves unethical conduct, but it just does not look right to me. What should I do?

File a report. EthicsPoint can help you prepare and file your report so it can be properly understood. We'd rather you report a situation that turns out to be harmless than let possible unethical behavior go unchecked because you weren't sure.

What if my boss or other managers are involved in a violation? Won’t they get the report and start a cover-up?

The EthicsPoint system and report distribution are designed so that implicated parties are not notified or granted access to reports in which they have been named.

Who else can I Speak Up to?

Your manager is usually in a good position to understand and respond to your questions or concerns. However, your manager is not your only option.
Other resources include:

Department Head
Human Resources
Environmental Officer
Captain
Your Designated Person Ashore (DPA)
Global Ethics and Compliance
Legal Department

FREQUENTLY ASKED QUESTIONS