Frequently asked questions

Johnson & Johnson has contracted NAVEX to provide independent, secure, and confidential telephone and web-based systems for anyone (including employees, business partners, customers, consumers and others) to report any conduct known or believed to violate Company policies, guidelines, or applicable law.

In addition to providing service 24 hours a day, NAVEX offers translation services that allow telephone and web reports to be made in dozens of languages. (Please note: Based on variations in local law, there may be limits on anonymous reports.)

NAVEX's principal responsibilities are to:

• Provide confidential telephone and web-based options for reporting any conduct known or believed to violate Company policies, guidelines, or applicable law.
• Provide translation services that allow telephone and web reports* to be made in dozens of languages.
• Transmit information about the reports to Johnson & Johnson to enable an appropriate investigation.
• Protect the identity of, and serve as an intermediary to, anyone who wishes to make an anonymous report, where local law permits.
• Relay follow-up questions and answers to reporters, and provide information about resolution of the case

It is not NAVEX's role to take action to address a concern, only to transmit the concern to Johnson & Johnson.

At Johnson & Johnson, we encourage employees to speak directly with their supervisor, management team, Human Resources representative, or the Equal Opportunity Office. Employees who are uncomfortable discussing their concern as described above, feel their concern has not been resolved, and/or prefer confidentiality and anonymity, can use Our Credo Integrity Line to ask a question or report a concern.

Concerns about internal HR policies, such as annual leave should use the AskGS portal.

If you wish to report any conduct known or believed to be in violation of Johnson & Johnson policies, guidelines, and/or applicable law(s), you may complete a report* on this website. You may also speak with a specialist in NAVEX’s call center. You will have the option to remain anonymous, where local law permits.

Global phone numbers for Our Credo Integrity Line vary by country and are available 24 hours a day. In most countries, you may dial these telephone numbers at no cost to you.

In most cases, phone lines will initially be answered in English. By stating your preferred language, the live operator who answers your call will bring an interpreter on the line if you would prefer to report your concern in a language other than English. It may take a few minutes for an interpreter to join the call so please be patient and do not hang up.

If the telephone number is not functioning or an interpreter is not available in your local language, please make your report online via the website.

Consistent with Our Credo and business philosophy, it is our policy to fully comply with the laws and regulations in our countries of operation. Johnson & Johnson will not tolerate threats or acts of retaliation against individuals who, in good faith, provide information in connection with reports of actual or potential misconduct.

Johnson & Johnson strives to preserve the anonymity and confidentiality of individuals who submit reports through Our Credo Integrity Line. However, some identities may become apparent during the course of an investigation. In the event of government investigation of your complaint or pursuant to judicial procedure rules, we may be required to disclose your identity.

Except in locations where anonymous reports are required, you will be invited to disclose your identity. If provided, your identity shall be kept confidential and revealed only to the persons in charge of the investigation, unless you knowingly submit a false report. No attempt will be made to determine your identity through electronic means. However, providing your contact information may help expedite the investigation.

Where local law permits, Our Credo Integrity Line accepts anonymous reports* through a web-based form or telephone line. At the end of your telephone or web-based submission, you will receive a Report Key and be asked to create a Record ID.

Please retain your Report Key and Record ID to monitor progress or provide additional information, if necessary. This process also allows investigators to ask follow-up questions to those who wish to remain anonymous.

Johnson & Johnson will make reasonable efforts to keep your identity anonymous, should any legal claims be raised against or involve a Johnson & Johnson Company. However, in the event of government investigation of your complaint or pursuant to judicial procedural rules, we may be required to disclose your identity.

Johnson & Johnson will not tolerate threats or acts of retaliation against individuals who, in good faith, provide information in connection with reports of actual or potential misconduct.

NAVEX does not trace phone calls or use Caller Identification. Website reports come through a secure Internet portal, which does not trace or show user screen names. Further, NAVEX does not generate or maintain internal connection logs containing Internet Protocol (IP) addresses.

No information links your computer to NAVEX if you choose to make a report online.

At the end of your telephone or web-based submission, you will receive a Report Key and be asked to create a Record ID. You will be asked to call back or visit Our Credo Line website 7-10 business days after your initial report. At that time, you can monitor progress on your report or question and learn whether any additional information is needed from you to address your concern.

Because of the high level of confidentiality that is maintained for reports*, you will be required to file a new report* if you lose your Report Key or Record ID. You may mention in the new report* that this matter relates to a report previously submitted.

NAVEX notifies Johnson & Johnson when a report* is submitted. The Company may investigate using independent internal or external resources with expertise in conducting investigations.

The information in your report* may be shared with the appropriate investigation team members, who will investigate the concern promptly and discreetly.

Reports* are entered directly on the NAVEX secure server to prevent security breaches. NAVEX makes all reports* available to a limited group for review and resolution purposes. As per the Johnson & Johnson Escalation Procedure, certain escalated reports* will be made available to an independent Johnson & Johnson (J&J) team referred to as the “J&J Triage Committee’. This committee and/or relevant investigators evaluate each concern reported and ensure appropriate next steps which may include investigation, based on the individual circumstances of each case. This process provides appropriate protection to reporters and allows confidential handling independent of the Johnson & Johnson Company to which the concern may relate.

Consistent with Our Credo and business philosophy, it is our policy to fully comply with the laws and regulations in our countries of operation. Johnson & Johnson will not tolerate threats or acts of retaliation against individuals who, in good faith, provide information in connection with reports* of actual or potential misconduct. Disciplinary action, up to and including immediate termination of employment, will be taken against any employee who retaliates against others who report such violations.

Believe you have faced retaliation? Employees should contact Employee Relations via AskGS or speak with a local Human Resources representative. Non-employees and those who wish to remain anonymous should utilize the Our Credo Integrity Line reporting option.

They certainly do. In fact, Johnson & Johnson’s Code of Business Conduct requires and encourages employees to promptly report any conduct known or believed to be in violation of Company policies, guidelines, or applicable law.