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Ethics Helpline

The Mastercard Ethics Helpline is a confidential reporting service provided by an independent third party, EthicsPoint, on behalf of Mastercard, to enable you to report (by phone or online) suspected or potential violations of law, Mastercard’s Code of Conduct, or other Company policies in a confidential and, if you choose, anonymous (where permitted by local law), manner. Mastercard does not tolerate retaliation against anyone who, based on a reasonable belief, raises a concern about anything that may be a violation of law, the Code of Conduct or one of our Company’s other policies.

To report a concern to the Ethics Helpline by phone:

  • If dialing within the United States, call 1-800-405-9318
  • If dialing outside the United States, click here to find local access numbers and dialing instructions.

To report a concern to the Ethics Helpline online, click the "Report a Concern" button above and follow the instruction prompts.

When you raise a concern or ask a question through the Ethics Helpline (by phone or online), you will be assigned a unique code called a "report key." Write down your report key and password and keep them in a safe place. You will need your report key and password to check your report for feedback or requests for additional information.