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Frequently Asked Questions

Should I report my concern to my manager, Human Resources, Security or through the UPS Ethics Hotline?

When you have a concern or observe behavior that you believe violates Company policy, the Code of Business Conduct or the law, you are expected to report it. Employees may communicate their concerns by speaking to their direct manager or supervisor, by using the Open Door Policy to talk to someone else in management, including their Human Resources manager, or someone from the function with the expertise and responsibility to address the concern. Employees may also report concerns anonymously by using the UPS Ethics Hotline. Any known or suspected potential acts of fraud by UPS employees, contractors, vendors and/or any other outside parties should be immediately reported to the UPS Ethics Hotline.

What happens when I file a report using the UPS Ethics Hotline?

When the UPS Ethics Hotline is contacted, the following actions may be taken:

• A report will be forwarded to the appropriate UPS management person(s) for review and follow-up.
• The concern will be reviewed by members of management that may include representatives from Corporate Compliance and Ethics, Human Resources, Corporate or Region Legal, Security, or Internal Audit. If the inquiry is one that can be properly investigated by someone in the region, district, or business unit, it will be referred there for evaluation and resolution. Each concern will be carefully evaluated before it is referred for investigation and appropriate remedial action.
• The concern will be handled promptly, discreetly, and professionally. Discussions and inquiries will be kept in confidence to the extent possible or permitted by law.
• Certain follow-up information about how the concern was addressed may be available by the individual reporting the concern upon his or her request.

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