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Frequently Asked Questions
Should I report my concern to my manager, Human Resources, Security, or through the UPS Ethics Hotline?
When you have a concern or observe behavior that you believe violates Company policy, the UPS Code of Conduct and Ethics, or the law, you are expected to report it. You can communicate your concerns to your direct manager or supervisor, use the Open Door Policy to talk to someone else in management, including your Human Resources manager, or someone from the function with the expertise and responsibility to address the concern. You can also report concerns anonymously using the UPS Ethics Hotline. Any known or suspected acts of fraud by UPS employees, contractors, vendors, or any other outside parties should be immediately reported to the UPS Ethics Hotline.
What happens when I file a report using the UPS Ethics Hotline?
When the UPS Ethics Hotline is contacted, the following actions may be taken:
- A report will be forwarded confidentially to UPS for review and follow-up.
- Each concern will be evaluated before it is referred for investigation and appropriate remedial action.
- The concern may be reviewed by representatives from Corporate Compliance and Ethics, Human Resources, Corporate or Region Legal, Security, or Internal Audit. If the inquiry can be properly investigated by someone in a region, district, or business unit, it will be referred there for evaluation and resolution. The concern will be handled promptly, discreetly, and professionally. Discussions and inquiries will be kept in confidence to the extent possible or permitted by law.
- Certain follow-up information about how the concern was addressed may be available to the individual reporting the concern upon request.