Report a Concern

Click here to report a concern of illegal or unethical activity

Ask a Question

Click here to ask a question about our Ethics Code and Policies

Follow up

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Manage Conflicts of Interest

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Six Things to Know About RCL’s AWARE Hotline

What is the AWARE Hotline?

The AWARE Hotline is a confidential channel through which you can ask questions and raise concerns about known or suspected illegal or unethical activity. You can either report your concern online through this website, or by phone using the AWARE Hotline number for your country or **88 if you are onboard a ship.

Who administers the AWARE Hotline?

The AWARE Hotline is administered by an independent company (NAVEX). It is available 24 hours a day, seven days a week, and can accommodate calls in more than 75 languages.

Who else can I speak to?

Your manager is usually in a good position to understand and respond to your questions or concerns. However, your manager is not your only option.

Other resources include:

  • Global Compliance and Ethics
  • Human Resources
  • Audit and Advisory Services
  • Legal Department

What happens after I contact the AWARE Hotline?

Once you submit a question or concern by phone or online, you will receive a report key and password which can be used to follow up on your submission. Then, an electronic summary is sent to Global Compliance and Ethics and an investigator for review and to determine further action.

What is RCL’s policy on retaliation?

RCL prohibits any form of retaliation against anyone who, in good faith, reports a concern or cooperates in an investigation. Our policy on non-retaliation is stated in our Ethics Code and Policies.

Are reports to the AWARE Hotline secure and confidential?

RCL uses NAVEX’s EthicsPoint case management application to support the administration of the AWARE Hotline. EthicsPoint is hosted on NAVEX’s secure servers and is not part of RCL’s website or Intranet. Any report you make will be kept confidential to the extent reasonably possible. You also have the option to report concerns anonymously where permitted by law.